Summary
Overview
Work History
Education
Skills
Timeline
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Madison Marquez

Walnut Creek,CA

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Front Desk Receptionist

AfterGlow Tan
08.2023 - Current
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Resolved customer issues quickly and notified the supervisor immediately when problems escalated.
  • Scheduled, coordinated, and confirmed appointments and meetings.
  • Maintained and clean and enjoyable workplace.

Lifeguard Assistant Manager

Rankin Aquatic Center, City Of Martinez
05.2023 - Current
  • Evaluated employees' daily job performance by adhering to development plans and personnel performance action plans.
  • Monitored pool area for violations and potentially hazardous situations.
  • Opened and closed the pool at designated hours of operation and made decisions for closing the pool due to inappropriate chemical levels, inclement weather, and low water temperature.
  • Carefully observed people to monitor pool activities and member safety.
  • Tested and maintained water quality.
  • Directed and oversaw maintenance records and incident reports.

Lifeguard

YMCA
10.2022 - 05.2023
  • Attentively monitored swimmers to identify distress.
  • Monitored the safety of guests in and around the swimming pool.
  • Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
  • Responded to patron incidents in professional and timely manner.
  • Provided friendly customer service to guests and addressed concerns.
  • Inspected pools and pools areas for adherence to safety protocols.

LIFEGUARD

Rankin Aquatic Center, City Of Martinez
06.2022 - 10.2022
  • Monitored a large pool, additional baby pool, lockers, and bathrooms to ensure a clean and enjoyable environment
  • Completed 60 hours of lifeguard training including becoming CPR and first aid certified, treading water for 2 minutes (legs only), and retrieving a 10 lb brick from the deep end
  • Remained calm and poised during periods of stress or when dealing with difficult people
  • Recognized swimmers in need of assistance, immediately acting to provide aid.

BUSSER/HOSTESS

La Tapatia
09.2021 - 08.2022
  • Prepare dining room for customers by cleaning and clothing tables, setting decorations, service plates and utensils
  • Warmly greeted and escorted guests to their assigned tables, seating 50-100 people per shift
  • Swiftly and gently addressed any customer complaints and concerns, escalating it to management when necessary.

Education

High School Diploma -

Alhambra High School
Martinez, CA
06.2024

Skills

  • Team Management
  • Crisis Management
  • Team Collaboration
  • Customer service excellence
  • Effective problem solving
  • Time Management
  • Verbal and written communication
  • Conflict Management

Timeline

Front Desk Receptionist

AfterGlow Tan
08.2023 - Current

Lifeguard Assistant Manager

Rankin Aquatic Center, City Of Martinez
05.2023 - Current

Lifeguard

YMCA
10.2022 - 05.2023

LIFEGUARD

Rankin Aquatic Center, City Of Martinez
06.2022 - 10.2022

BUSSER/HOSTESS

La Tapatia
09.2021 - 08.2022

High School Diploma -

Alhambra High School

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Madison Marquez