Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

MADISON MARSHALL

Liberty Lake

Summary

Experienced and results-driven restaurant professional with over 10 years of expertise in leadership, operations, and customer service. Skilled in managing high-performing teams, driving profitability, and fostering a culture of excellence. Versatile and adaptable, with a strong background in bartending and serving, ready to contribute to a variety of roles. Seeking a position in management, bartending, or serving, where I can leverage my experience to enhance team performance and customer satisfaction.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Bartender / Server

Hitters
02.2025 - Current
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.

Assistant General Manager

Northern Quest Resort & Casino
07.2023 - Current
  • Supervise FOH staff and operations to align with brand standards
  • Monitor revenue, cost control, and labor budgets
  • Resolve guest and team issues promptly
  • Oversee training, scheduling, and daily execution of service
  • Motivated, trained, and disciplined employees to maximize performance.

General Manager

Vapor Lounge
05.2022 - 09.2023
  • Directed all store operations, team development, and guest service
  • Managed budgets, cash handling, inventory, and merchandising
  • Built customer loyalty and ensured compliance with procedures
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.

Bartender / Restaurant Server

One Tree Cider
06.2020 - 05.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.

Security Supervisor

Starplex
03.2016 - 10.2021
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Supervised and evaluated security staff performance to determine compliance with safety regulations.
  • Oversaw team of security officers and managed scheduling and performance evaluations.
  • Developed and implemented strategies to prevent and respond to security incidents.

Education

Esthetics And Skincare Degree - Esthetics

Paul Mitchell The School
Coeur D'Alene, ID
03-2026

Skills

  • Proficient in POS systems
  • Food safety management
  • Service excellence
  • Consistent reliability
  • Effective team cohesion
  • Team development
  • Hospitality operations experience
  • Bartending
  • Effective leadership
  • Financial planning
  • Operational leadership
  • Cash management
  • Efficient food service operations
  • Strong multitasking
  • Team player attitude

Certification

  • Certified MAST (Mandatory Alcohol Server Training.)
  • Certified Food Safety Handling.

Timeline

Bartender / Server

Hitters
02.2025 - Current

Assistant General Manager

Northern Quest Resort & Casino
07.2023 - Current

General Manager

Vapor Lounge
05.2022 - 09.2023

Bartender / Restaurant Server

One Tree Cider
06.2020 - 05.2022

Security Supervisor

Starplex
03.2016 - 10.2021

Esthetics And Skincare Degree - Esthetics

Paul Mitchell The School

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