Madison Martin
Customer Service Specialist
Fort Collins ,Colorado
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
Work History
Employee Trainer & Server
Urban Egg & Daytime Eatery
03.2022 - 04.2024
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Instructed servers on proper techniques for taking orders, serving food, and providing customer service.
- Provided continuous evaluation and feedback to server employees.
- Coordinated section assignments for optimal coverage during peak dining hours, minimizing wait times for guests.
- Utilized effective communication techniques to support server learning and comprehension.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
Bartender Trainer
Vatos Tacos And Tequila
04.2021 - 04.2022
- Fostered an inclusive work environment by promoting open dialogue and addressing any workplace conflicts in a timely and effective manner.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Helped management plan and serve bar menu exceeding customer expectations.
- Performed opening and closing duties, printing sales reports, setting up for incoming shifts, preparing cash drawers, and taking inventory.
- Resolved problems, improved operations, and provided exceptional service.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Lead Server Trainer
Parry's Pizza And Bar
07.2018 - 03.2020
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food, and providing customer service.
- Provided coaching and mentoring to employees.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Provided continuous evaluation and feedback to server employees.
- Utilized effective communication techniques to support server learning and comprehension.
Lead Banquet Server
The Stanley Hotel
05.2016 - 07.2018
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Adhered to all health and safety regulations while serving food and beverages.
- Contributed to successful events by assisting in pre-event planning, including room layouts, seating arrangements, and menu development.
- Enhanced guest satisfaction by providing exceptional service and anticipating their needs during events.
- Responded to guest inquiries and requests promptly and courteously.
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
Courtesy Clerk
King Soopers
06.2015 - 03.2017
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Trained staff on operating procedures and company services.
- Increased efficiency and team productivity by promoting operational best practices.
- Collaborated with staff members to enhance customer service experiences
- Implemented and developed customer service training processes.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Assisted with inventory management, ensuring accurate stock levels and timely replenishment of items.
Education
Associate of Arts - General Studies, Psychology
Front Range Community College
Fort Collins, CO 05.2001 -
Skills
Task Prioritization
undefinedTimeline
Employee Trainer & Server
Urban Egg & Daytime Eatery
03.2022 - 04.2024
Bartender Trainer
Vatos Tacos And Tequila
04.2021 - 04.2022
Lead Server Trainer
Parry's Pizza And Bar
07.2018 - 03.2020
Lead Banquet Server
The Stanley Hotel
05.2016 - 07.2018
Courtesy Clerk
King Soopers
06.2015 - 03.2017
Associate of Arts - General Studies, Psychology
Front Range Community College
05.2001 -
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