Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Madison Martin

Washington,DC

Summary


Experienced with delivering high-quality member support and resolving inquiries efficiently. Utilizes strong communication and problem-solving skills to address member needs and improve satisfaction. Knowledge of member relationship management and conflict resolution techniques to enhance service outcomes.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Member Service Specialist

Sams Club Distribution
04.2024 - 08.2025
  • Handled escalated calls professionally, mitigating concerns effectively while maintaining excellent rapport with clients.
  • Assisted in training new team members, sharing best practices, and contributing to a cohesive work environment.
  • Participated actively in continuous improvement initiatives that bolstered member satisfaction and increased overall team performance.
  • Provided personalized financial guidance based on individual goals, helping members make well-informed decisions about their finances.
  • Established strong relationships with members to foster loyalty and trust, contributing to a high retention rate.
  • Enhanced member satisfaction by providing exceptional customer service and addressing inquiries promptly.
  • Developed targeted marketing campaigns resulting in higher conversion rates among potential customers.

Team Member

Chic-Fil-A
07.2023 - 08.2025
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Operated register to process payments and collect cash payment for order totals.

EKG Technician Intern

Methodist Medical Center
04.2025 - 05.2025
  • Enhanced patient care by accurately performing EKG testing and analyzing results.
  • Adhered to cleaning protocol for EKG machine, Holter cables and accessories to provide safe environment.
  • Administered testing with electrocardiogram for patients experiencing events and as screening tool.
  • Facilitated seamless transfer of data between departments by uploading completed EKG reports into electronic medical records systems accurately.
  • Ensured compliance with hospital standards by following strict safety and sanitation guidelines during EKG tests.
  • Communicated with healthcare workers and physicians concerning test results.

Education

BS/MD - Medicine

Howard University
Washington, DC
05-2029

Medicine

Collin College
Plano, Tx
05-2025

Skills

  • Payment management
  • Customer service standards
  • Strong empathy
  • Customer engagement
  • Exceptional communication
  • Relationship building

Accomplishments

  • Collaborated with team of 6 in the development of Defensive Hacking Project.
  • Resolved product issue through consumer testing.
  • Supervised team of 5 staff members.
  • Clinical Skills - Monitored patients' respiration activity, blood pressure and blood glucose levels in response to medical administration.
  • Vitals Testing - Measured an average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily.

Certification

  • Certified EKG technician - 2025
  • Red Cross CPR certified- 2025
  • Stop The bleed certified- 2024
  • florist certification- 2023
  • Food Handler Certification- 2025

Languages

English
Spanish
German

Timeline

EKG Technician Intern

Methodist Medical Center
04.2025 - 05.2025

Member Service Specialist

Sams Club Distribution
04.2024 - 08.2025

Team Member

Chic-Fil-A
07.2023 - 08.2025

BS/MD - Medicine

Howard University

Medicine

Collin College

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