Madison Martineau
Gilbert,AZ
Summary
Dynamic professional with a proven track record in hospitality and healthcare, notably at OrthoArizona. Excelled in roles requiring exceptional attention to detail and problem-solving skills. Adept at enhancing team collaboration and improving client satisfaction through outstanding service and communication. Mastered cash handling and maintained high safety standards, contributing to significant productivity increases. Wants to pursue a career in diagnostic sonography.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Dutch Bros
Chandler, AZ
05.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Medical Scribe
OrthoArizona
Phoenix, AZ
08.2023 - 01.2024
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Charted patient encounters by recording information such as diagnosis, treatments, and prescriptions.
- Increased overall productivity of clinical staff by providing real-time scribing support during high-volume shifts, enabling better focus on direct patient care.
- Ensured compliance with HIPAA regulations by consistently maintaining patient confidentiality and protecting sensitive information during documentation processes.
Dog Caretaker
MakPack
Chandler, AZ
03.2023 - 08.2023
- Ensured safety of dogs under supervision through close monitoring and adherence to owner''s instructions.
- Provided overnight care for clients'' pets, offering peace of mind during vacations or extended travel plans.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Increased client retention with excellent communication skills, providing regular updates on their pet''s wellbeing.
Seasonal Worker
Boot Barn
Queen Creek, AZ
11.2022 - 02.2023
- Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
- Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
- Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
- Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
Shift Leader
Costavida
Chandler, AZ
05.2022 - 11.2022
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
Lifeguard
Golfland Sunsplash
Mesa, AZ
05.2021 - 07.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
Guest Service Representative
TopGolf
Gilbert, AZ
10.2021 - 03.2022
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Answered hotel phones with professionalism and directed calls appropriately.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
Education
Bachelor Of Science - Nursing
Grand Canyon University
Phoenix, AZ05.2027
Perry High School
Gilbert, AZ05.2023
Skills
- Friendly and outgoing
- Team Player
- Cash Handling
- Opening and closing duties
- Active listener
- Cleanliness
- Adaptive and creative
- Excellent memory
- Hospitality service expertise
- Professional Demeanor
- Time Management
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
Certification
Ellis and Associates lifeguard certification 3 times
CPR and First aid
Timeline
Barista
Dutch Bros
05.2024 - Current
Medical Scribe
OrthoArizona
08.2023 - 01.2024
Dog Caretaker
MakPack
03.2023 - 08.2023
Seasonal Worker
Boot Barn
11.2022 - 02.2023
Shift Leader
Costavida
05.2022 - 11.2022
Guest Service Representative
TopGolf
10.2021 - 03.2022
Lifeguard
Golfland Sunsplash
05.2021 - 07.2022
Bachelor Of Science - Nursing
Grand Canyon University
Perry High School