Madison Mathis
Lake Worth,FL
Summary
Organized pre-nursing student commended for hard work and academic achievement. Bringing strong academic performance and willingness to learn. Eager to build upon success in areas such as patient care and clinical skills. Noted for attention to detail, work ethic and team mindedness.
Overview
8
8
years of professional experience
Work History
Event Caterer
Private Contracting/ Mary James Productions
01.2020 - 03.2023
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Provided friendly, courteous service to create memorable moments for guests.
- Assisted the kitchen and service staff as needed to maintain the highest level of food quality, presentation, and timing to optimize guests dining experience.
- Brainstormed and implemented creative event concepts and themes.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Certified Pharmacy Technician
Walgreens
03.2020 - 11.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Followed CDC guidelines to establish accuracy and compliance with COVID-19 protocols.
- Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
- Donned and removed personal protective equipment (PPE) per company protocols.
- Oversaw in-person and curbside patient registration and processing.
- Protected individual confidentiality as prescribed by local, state, and federal mandates.
- Handled and stored potentially contaminated nasal samples to prevent compromise.
- Reported positive and negative response cases according to established protocols and reporting mandates.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Team Coach
02.2018 - 06.2020
- Elevated the fast casual dining experience by providing the highest standard of service and bold nutrient-rich flavors in a passionate and fun environment
- Coached co-workers throughout shifts to ensure the execution of the highest quality service to guests
- Coordinated and carried out events
- Promoted and marketed on social media
- Promoted to Trainer in January 2019
- Promoted to Manager in Training in October 2019
- Contact: Robert Caserta – (203) 641
Customer Service Assistant
06.2015 - 05.2018
- Worked collaboratively as part of a team, handling cashier duties, product assistance, and cleaning tasks
- Ensured accurate pricing and provided correct change to customers
- Delivered exceptional guest service, fostering a safe and clean environment
- Responded to customer inquiries and concerns promptly and effectively
- Received positive feedback from customers for outstanding service
- Contact: David Amazzo – (561) 965-8700
Education
Pre-Nursing - Nursing
Palm Beach State College
Lake Worth, FL05.2026
Pre-Medical Academy And Early Childhood Academy -
John I Leonard High School
West Palm Beach, FL05.2019
Skills
- Communication
- CPR
- Problem-Solving
- Teamwork
- Self-Management
- Compassion and Empathy
- Critical Thinking
- Customer Service Excellence
- Accurate and Precise
- Clear Patient Communication
- Manual and Automated Medication Dispensing
Timeline
Certified Pharmacy Technician
Walgreens
03.2020 - 11.2022
Event Caterer
Private Contracting/ Mary James Productions
01.2020 - 03.2023
Team Coach
02.2018 - 06.2020
Customer Service Assistant
06.2015 - 05.2018
Pre-Nursing - Nursing
Palm Beach State College
Pre-Medical Academy And Early Childhood Academy -
John I Leonard High School
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