Madison Matthews
Brooklyn,NY
Summary
Social Service Professional seeking a full-time position within an agency that will enhance my professional skills, while providing room for advancement. Proficient Program Assistant driven to maintain smooth operations through knowledgeable and skilled support. Successful at working in both team-based and self-directed capacities. Reliable Program Aide proudly offering over years of experience in promoting cooperative play and learning. An enthusiastic employee devoted to education willing to assist with lesson planning. Skilled in effectively solving problems and making quick decisions. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Peer Support Worker
Harlem United Health Home Program
NYC
02.2020 - Current
- Provide administrative supports to assigned Care Manager
- Provide assistance in managing a caseload of 50+ medically fragile adults in the program
- Monitored the clients wellbeing by conducting home visits for wellness checks
- Conducted visits to obtain Care Plan signatures and updated DOH 5055 Consents
- Identified Community Resources for program participants
- Connected clients a Primary Care Provider for medical services
- Schedule Medical Transportation Services
- Refer clients for Access A Ride Transportation Services
- Schedule medical and mental health appointments
- Confirm clients are keeping medical and mental health appointments
- Accompanied clients to medical/mental health and HRA appointments
- Assist client navigate HRA / SSI Systems
- Assist client submit online applications for housing, HRA and SSI
- Assist client with recertification process for Government Benefits
- Assist client’s recertify Housing Vouchers
- Assist client complete NYCHA and Section-8 online applications
- Assist client complete housing and employment applications.
Program Aide
Acacia Network: Casa Promesa
The Bronx, NY
06.2023 - 02.2024
- Assisted in the development of program activities and curriculum materials.
- Oversaw heavy load of administrative tasks while verifying accuracy and prompt completion of paperwork.
- Utilized technology to enhance teaching practices.
- Maintained front desk to provide positive first impression.
- Encouraged creativity through arts and crafts projects.
- Assisted with set up for social events and food deliveries.
- Received and distributed mail, letters and packages.
- Answered phones and routed voicemails to respective employees.
- Organized personal and professional calendars to streamline office communications, scheduling and initiatives.
- Reserved and managed meeting room availability.
- Assisted organizational efforts by filing, entering data and answering phones.
- Greeted guests and vendors to assist in navigating space.
- Produced well-written, comprehensive reports and documents.
- Offered reception coverage to relieve staff during absences or breaks.
- Conducted individual and small group instruction.
- Did data entry with the program Yardi
- Have worked with the program Rent cafe
Home Health Aide
Concept of Independence
NYC
01.2018 - 02.2020
- Ran errands
- Completed any and all paperwork required
- Completed light maintenance for client
- Checked clients vitals and reported accordingly.
Education
Personal Care Assistant Certificate
01.2014
High School Diploma -
Greenville High School
01.2011
Skills
- Computer and Technology savvy: Internet / Outlook/ Email / Excel
- Dedicated / Punctual / Dependable / Deadline Driven / Respectful
- Recordkeeping
- Effective Communication
- Report Writing
- Teamwork and Collaboration
- Research
- Creative Problem-Solving
- Documentation Management
- Driven and Outgoing
- Community Outreach
- Data Entry
- Multitasking and Organization
References
Furnished Upon Request
Timeline
Program Aide
Acacia Network: Casa Promesa
06.2023 - 02.2024
Peer Support Worker
Harlem United Health Home Program
02.2020 - Current
Home Health Aide
Concept of Independence
01.2018 - 02.2020
Personal Care Assistant Certificate
High School Diploma -
Greenville High School
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