Madison Matthies
Saugerties,NY
Summary
Responsible Bookseller, I provided excellent customer service to patrons in retail setting. Worked sales floor, engaged customers and delivered helpful information or recommendations. Managed in-store and phone inquiries to maximize sales and customer satisfaction. Energetic Ice Cream Server with established customer service skills and foodservice experience. Adaptable employee, bringing flexibility and enthusiasm to diverse teams. Collaborative team leader, operating cash register, cleaning and managing customer flow.
Overview
2
2
years of professional experience
Work History
Bookstore Employee
Barnes & Noble
11.2023 - Current
- Increased customer satisfaction by providing knowledgeable book recommendations and personalized service.
- Boosted sales through membership selling
- Enhanced customer experience, assisting in locating specific titles and genres quickly and accurately.
- Managed cash register transactions accurately, ensuring proper handling of payments and receipts.
- Handled customer complaints professionally, resolving issues efficiently while maintaining a calm demeanor under pressure.
- Supported fellow employees during busy shifts by stepping in to ensure timely completion of tasks such as shelving or cashiering duties without compromising quality service standards.
Ice Cream Server
Alleyway Ice Cream
04.2022 - 11.2023
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Contributed to increased sales by upselling ice cream, waffle cones, and specialty items.
- Developed strong knowledge of menu offerings to provide personalized recommendations for customers with dietary restrictions or preferences.
- Collaborated with team members to maintain smooth operations during high-volume periods.
- Handled cash transactions accurately, promoting trust between the business and its customers.
- Addressed customer inquiries and concerns promptly, fostering an atmosphere of exceptional service.
Education
GED -
Online
07.2024
Skills
- Literary analysis
- Adaptability and flexibility
- Customer service excellence
- Critical thinking
- Upselling techniques
- Patience and empathy
- Cash handling proficiency
- Time management
Timeline
Bookstore Employee
Barnes & Noble
11.2023 - Current
Ice Cream Server
Alleyway Ice Cream
04.2022 - 11.2023
GED -
Online
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