Madison Maxfield
Mamou,LA
Summary
Proven track record in enhancing patient relations and streamlining appointment scheduling at Acadian Medical. Leveraged strong organization and interpersonal skills to improve data accuracy by 20%. Excelled in patient confidentiality and insurance verification, contributing to a more efficient registration process.
Overview
4
4
years of professional experience
Work History
Patient Registration Clerk
Acadian Medical
02.2024 - Current
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Accurately inputted patient and insurance information into company's computer system using Software.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility, and verifying insurance benefits.
- Prepared patient charts before visits to facilitate easy access to relevant information for healthcare providers.
- Gathered demographic and insurance information to register patients for medical appointments.
- Scheduled Number+ daily appointments using computerized calendars.
- Performed regular quality and validation assessments on patient data to verify accuracy.
- Upheld HIPAA regulations and standards for protecting patient information.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
Service Specialist
Spring Market Bookshires
02.2023 - 12.2023
- Inspected equipment to diagnose operational issues.
- Evaluated systems according to predetermined checklist and noted issues.
- Assisted customers with product selection based on individual needs and preferences.
- Trained customer employees and managers on machine use and maintenance.
- Cleaned and lubricated parts to keep equipment operating at peak performance.
- Completed routine tasks such as tire rotation and balancing, oil changes, and brake services.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Cashier Team Lead
Crispy Cajun
04.2020 - 01.2022
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Quickly and accurately counted drawers at start and end of each shift.
Education
Diploma -
Eunice High School
Eunice, LASkills
- Appointment Scheduling
- Strong Organization
- Accuracy and Precision
- Patient confidentiality
- Medical terminology knowledge
- Insurance Verification
- Patient Relations
- Payment Collection
- Eligibility Determination
- Data Entry
- Transfer Coordination
- Interpersonal Skills
- Time management abilities
- Active Listening
- Multitasking
- Interpersonal Communication
- Multitasking Abilities
- Excellent Communication
- Problem-Solving
- Reliability
- Medical Administrative Specialist
- Team Collaboration
- Professionalism
- Adaptability
Timeline
Patient Registration Clerk
Acadian Medical
02.2024 - Current
Service Specialist
Spring Market Bookshires
02.2023 - 12.2023
Cashier Team Lead
Crispy Cajun
04.2020 - 01.2022
Diploma -
Eunice High School
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