Madison May
Blackstone,VA
Summary
Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Patient Access Specialist ER
Ensemble Health Partners
07.2023 - 08.2024
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Streamlined front-desk operations for improved patient flow and reduced wait times.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
- Worked independently on third arriving emergency room patients, registering patients, helping medical staff as needed, answering incoming calls.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Participated in ongoing training programs to stay current with industry trends and best practices in patient access services.
- Assisted in revenue cycle management by timely collecting co-payments, deductibles, and other financial responsibilities from patients.
Baker
Crumbl Cookies
10.2022 - 03.2023
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Operated cash registers and processed payments accurately.
- Frosted and iced cookies to company standard.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
Stocker
Food Lion
04.2022 - 06.2022
- Assessed floor displays to restock merchandise.
- Loaded and unloaded delivery vehicles to maintain inventory.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Lifted materials of varied weights on regular basis.
- Down stacked pallets to make it easier to put on shelf's.
- Stocked merchandise by UPC codes and read labels to match.
- Broke down and discarded empty packaging and boxes after stocking products.
- Moved items from central storage room to shelves for customer purchase.
- Communicated with customers to answer questions.
Cashier
Food Lion
05.2021 - 03.2022
- Collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed sales transactions to prevent long customer wait times.
- Accepted cash and credit card payments, issued receipts and provided change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
- Answered customer questions and provided store information.
- Tracked company inventories, moved excess stock and arranged products to improve sales.
Volunteer First Responder
Chatham County Rescue Squad
09.2020 - 03.2022
- Provided medical aid such as CPR, AED, spinal drainage, ventilation and controlled bleeding to stabilize patient conditions.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
- Carried out day-to-day duties accurately and efficiently.
- Administered first aid treatment or life support care to sick or injured persons in prehospital settings.
- Adhered to social distancing protocols and wore mask or face shield at all times.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Immobilized patients for transport using backboard or other spinal mobilization.
- Cleaned and sanitized ambulance and supplies between calls.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Volunteer Firefighter
Staley Volunteer Fire Department
09.2020 - 03.2022
- Inspected apparatus, equipment, grounds and stations for proper order and condition on weekly basis.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Made daily inspections of facilities and equipment.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations.
- Cleaned and performed general maintenance of fire equipment and fire stations.
Gas Experience
Reams plumbing
02.2015 - 12.2020
- Repair and service gas line systems in residential homes.
- Installed new gas systems in residential homes.
- Different piping and fitting use for service, repair, and installation
- Steel pipe
- CSST pipe
- Copper pipe
- Under ground plastic pipe
- Measuring, cutting, threading, and installing steel gas pipe lines from 1/2 inch to 1 1/4 inch pipe lines.
- Supporting all 4 types of gas lines in crawl spaces and attic spaces.
- Tools use on a daily basis, pipe wrench's, channel locks, screwdrivers, hammers, drills, reciprocating saws, pipe threader, flaring tool, tubing cutter.
- Solvents use on installations and repairs, leak lock, thread paste, teflon tape, cutting oil, spray oil, leak finding spray.
- Air testing pipe systems.
- Appliances that i have ran gas lines to and hooked up, generators, stoves, hot water heats (tank and tankless), furnaces, dryers, pool heats, gas logs, gas light fixtures.
- Experience working with county Inspectors and permit applications.
- Experience working with home owners to accomplish the task.
Plumbing Experience
Reams Plumbing
02.2015 - 12.2020
- Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
- Cut openings in structures to accommodate pipes and pipe fittings.
- Filled pipe systems with water and air to determine location of leaks.
- Unclogged sinks and toilets for customers using tools.
- Measured and cut pipes according to project specifications under supervision of the Company Owner.
- Listened to instructions from the Company Owner, gaining valuable onsite job training.
- Organized and moved materials from truck to job site to support project requirements.
- Performed basic and semi-skilled work under supervision and instruction from master plumber.
- Followed safety practices with tools and general behaviors to prevent accidents and safeguard equipment.
- Experience in working with and running steel pipe for natural gas appliances and generators.
- Performed job in crawl spaces and attic spaces in order to accomplish tasks.
Volunteer Firefighter
Namozine Volunteer Fire Department
11.2019 - 08.2020
- Inspected apparatus, equipment, grounds and stations for proper order and condition on weekly basis.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Made daily inspections of facilities and equipment.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations.
- Cleaned and performed general maintenance of fire equipment and fire stations.
Stable Hand
Sunnyvale Farm
07.2019 - 03.2020
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Maintained, cleaned, and organized boarding areas to promote animal wellbeing.
- Monitored animal behavior and completed examinations to identify illnesses, injuries or potential diseases.
- Raked, mucked and swept stables.
- Performed basic wound care and other medical aid to horses.
- Maintained equipment and ranch structures.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
- Cared for 30 horses by regularly feeding and inspecting for illness and injuries.
- Maintained safety procedures and practices.
- Used brushes and shovels to thoroughly clean stalls, pumps and equipment.
Volunteer Firefighter
Blackstone Fire Department
08.2018 - 12.2019
- Inspected apparatus, equipment, grounds and stations for proper order and condition on weekly basis.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Inspected alarms, hydrants, sprinkler systems and standpipe systems for operational use to minimize incidents.
- Performed variety of fire suppression activities at fire scenes, including laying and connecting hose, holding nozzles and directing water streams, raising and climbing ladders and using pike poles, smoke ejectors, and forcible entry tools.
- Evaluated areas after containing fires to identify and suppress hot spots.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Effectively supported fire suppression by setting up and maintaining water supply lines.
- Made daily inspections of facilities and equipment.
- Maintained strong knowledge of firefighting principles and suppression methods, which enabled proper decision making in emergency situations.
- Cleaned and performed general maintenance of fire equipment and fire stations.
Education
High School Diploma -
Lion And The Lamb Home School
06.2021
Skills
- Plumbing systems knowledge
- Pipe measuring and cutting
- Project area set up
- Sink and toilet unclogging
- Precautionary measures
- Materials handling
- Safety practices hand tool use
- Skilled with both hand and power tools
- Customer Service
- Customer Relations
- Problem-Solving
- Cash register operations
- Employee training
- ID Verification
- Apparatus maintenance
- Alarm response
- Medical response
- Fire prevention education
- Water and chemical streams
- Personal Protective Equipment PPE
- Accident site response
- Station and equipment cleaning
- Victim Rescue
- Ladder positioning and operation
- Burning building entry tactics
- First Aid/CPR
- Front Desk Operations
- HIPAA Compliance
- Insurance Billing
- Patient Registration
Certification
HeartSaver Pediatric and Adult First Aid and CPR Certified- Expiration of 02/2024
Timeline
Patient Access Specialist ER
Ensemble Health Partners
07.2023 - 08.2024
Baker
Crumbl Cookies
10.2022 - 03.2023
Stocker
Food Lion
04.2022 - 06.2022
Cashier
Food Lion
05.2021 - 03.2022
Volunteer First Responder
Chatham County Rescue Squad
09.2020 - 03.2022
Volunteer Firefighter
Staley Volunteer Fire Department
09.2020 - 03.2022
Volunteer Firefighter
Namozine Volunteer Fire Department
11.2019 - 08.2020
Stable Hand
Sunnyvale Farm
07.2019 - 03.2020
Volunteer Firefighter
Blackstone Fire Department
08.2018 - 12.2019
Gas Experience
Reams plumbing
02.2015 - 12.2020
Plumbing Experience
Reams Plumbing
02.2015 - 12.2020
High School Diploma -
Lion And The Lamb Home School