Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies
Timeline
Hi, I’m

Madison-May Hogan

Huntsville,TX

Summary

Adaptable and enterprising food with solid industry background and proven expertise in building and leading successful teams. Talented problem-solver ready to back up fellow employees at any time. Reliable Shift Leader with 3 years in food industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.

Overview

2
years of professional experience

Work History

Sabino's Pizza Pub
Leander, Texas

Shift Lead
08.2021 - Current

Job overview

  • Completed store opening and closing procedures and balanced tills.
  • Trained and mentored new employees to maximize team performance.
  • Responded to and resolved customer questions and concerns.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Helped store management meet standards of service and quality in daily operations.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.

Smokey Mo's BBQ
Liberty Hill, TX

Team Member
05.2021 - 08.2021

Job overview

  • Kept work areas clean, organized and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong cooperative relationships with coworkers and managers.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Operated register to process payments and collect cash payment for order totals.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products.

Sonic
Leander, TX

Carhop
06.2020 - 10.2020

Job overview

  • Answered guest questions and promoted special products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
  • Memorized orders and maintained [Number]% accuracy in high-traffic times.

Education

Tom Glenn High School
Leander

High School Diploma
05.2022

Skills

  • Employee Coaching and Motivation
  • Food Safety and Sanitation
  • Corrective Actions
  • Job Assignments
  • Demand Fulfillment
  • Customer Loyalty
  • General Housekeeping
  • Safe Work Practices
  • Shift Work
  • Station Preparation
  • Portion Sizes
  • Food Allergies
  • Motivational Leadership
  • Disciplinary Action
  • Effective Listening and Communication
  • Spot Correction
  • Team Member Motivation
  • Money Transfers
  • Team Meetings
  • Dropping Safe Cash
  • Guest Satisfaction
  • Restaurant Operation
  • Customer Care
  • Household Chores
  • Guest Relations
  • Accounts Payable and Accounts Receivable
  • Employee Engagement
  • Creative Solutions
  • Cost Efficiency

Accomplishments

  • Supervised team of 3-5 staff members
  • Graduated with a 3.5 GPA with honors and attends college presently at SHSU
  • Got promoted to shift lead after 7 months of working at my job even through they were aware I was transitioning to seasonally working soon.
  • Tenacity and straight A's awards in HS

Hobbies

Hey! So I joined tennis late in my HS career, but that did not stop me from absolutely falling in love with sport as trying everyday to be better and practice my form to overall improve my performance at matches. I was also team manager for my last semester as I monitored my teammates and made sure they were adequately prepared for matches and supported them. Shortly after I joined and we attended weight room, I started going to the gym and working out not only to gain more confidence but just to know that I was being health and productive help me a lot mentally and improved my sleep as well. Singing even though I may not be Beyonce has always been , singing along with songs and learning how to hit higher and lower notes and fluctuate my voice and just freestyle and make other peoples song have my signature on it in my own way just brings me joy, i enjoyed choir in middle school, playing piano was a hobby too, it takes a lot to read music but when you perfect a song it just makes you feel so accomplished we can learn things that look complicated but can be produced so simply and efficiently with just practice.

Timeline

Shift Lead

Sabino's Pizza Pub
08.2021 - Current

Team Member

Smokey Mo's BBQ
05.2021 - 08.2021

Carhop

Sonic
06.2020 - 10.2020

Tom Glenn High School

High School Diploma

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Madison-May Hogan