Summary
Overview
Work History
Education
Skills
Certification
Work Preference
Timeline
14
Madison Mazei

Madison Mazei

Dundee,MI

Summary

Dynamic and dependable professional with a proven track record at Jimmy Johns and Applebees, excelling in high-pressure environments through exceptional teamwork, customer service, and problem-solving skills. Trained new staff, ensuring high standards of service, and consistently enhanced customer satisfaction. Skilled in multitasking and maintaining attention to detail, adept at fostering positive guest experiences. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Inshop

Jimmy Johns
10.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked flexible hours across night, weekend, and holiday shifts.

Restaurant Hostess

Applebees
02.2023 - 09.2023
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
  • Prepared dining room for service by cleaning , organizing tables and placing table settings.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.

Education

Certified Esthetician - Esthiology

Douglas J Aveda
Ann Arbor, MI
03-2025

High School Diploma -

Milan High School
Milan, MI
06-2024

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Dependable and responsible
  • Multitasking Abilities
  • Calm under pressure
  • Problem resolution
  • Decision-making

Certification

  • Certified Eyelash Technician (Classic, Cat eye, Doll/round), Dulce Lash, January 2025
  • PCA Chemical Peel Certified, PCA, December 2024
  • Barbicide Certified, Barbicide, October 2024

Work Preference

Work Type

Full Time

Work Location

On-Site

Important To Me

Career advancementPersonal development programsHealthcare benefits

Timeline

Inshop

Jimmy Johns
10.2023 - Current

Restaurant Hostess

Applebees
02.2023 - 09.2023

Certified Esthetician - Esthiology

Douglas J Aveda

High School Diploma -

Milan High School

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Madison Mazei