Madison McClenney

• Apply HIPAA privacy and security regulations while handling patient information.
• Verify insurance information, collect payments, and schedule appointments.
• Inform patients about payment options, billing policies, and procedures related to their visit or procedure.
• Assist with scheduling follow-up appointments according to provider availability.
• Complete registration procedures for patients, expertly inputting information to meet provider, facility, and legal requirements.
• Register patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
• Coordinate scheduling of appointments across multiple departments to optimize patient care.
• Process insurance verifications and authorizations to ensure coverage of services.

• Demonstrated outstanding customer service skills by pleasantly greeting and engaging with customers; assisting customers with checking out grocery items; ensuring positive customer experience; pleasantly dealing with customers to ensure satisfaction
• Facilitated the checkout process: collected cash, credit, and check transactions with customers; operated the register; ringing up sales and issuing change/receipts.
• Reconciled receipts with money- counting the contents of cash register drawer at the end of each shift, maintaining receipts and withdrawals.

• Provided excellent Customer Service by engaging, assisting, and having positive interactions with patients, physicians, and other clinical staff and hospital personnel
• Demonstrated courtesy and helpfulness toward patients and their families by going beyond expectations, including being empathetic and practicing adequate listening skills.
• Escorted patients to their vehicles, utilizing wheelchairs when necessary
• Answered Unit phone in a prompt and courteous manner
• Completed requested task from nurses to aid in patient care

Welcomed and greeted patients and family members in a friendly manner

• Worked efficiently, calmly, and professionally in a busy, fast-paced environment
• Contacted physician offices by phone to obtain all necessary information and authorization for patients treatment
• Answered and rescinded to incoming telephone calls/scan patient records
• Verified and entered patient information into the appropriate computer system.