Madison McCloskey
Cleveland,OH
Summary
Dedicated and detail-oriented full-time business student with extensive experience balancing a rigorous academic schedule while working 35 hours per week in a fast-paced, professional, fine dining environment. Strong communicator with excellent interpersonal skills, able to effectively interact with diverse individuals and maintain a high level of professionalism. Demonstrates exceptional organizational abilities, attention to detail, and the capacity to prioritize tasks efficiently. Committed to maintaining confidentiality, displaying reliability, and upholding the highest ethical standards.
Overview
6
6
years of professional experience
Work History
Bartender
The Marble Room
Cleveland, OH
07.2023 - Current
- Delivered excellent customer service in a fast-paced environment, interacting with diverse individuals and effectively handling inquiries and concerns.
- Ensured accuracy in order-taking, drink preparation, and cash handling, demonstrating meticulous attention to detail.
- Managed multiple tasks simultaneously, including serving customers, helping to maintain bar inventory, and coordinating with kitchen staff.
Server Assistant
The Marble Room
Cleveland, Ohio
08.2021 - 07.2023
- Responded promptly to requests from servers or other staff members.
- Communicated effectively with other personnel to coordinate tasks efficiently.
- Assisted in training new server assistants on job responsibilities and procedures.
Barista
Copper Moon Espresso Bar
Cleveland, OH
07.2022 - 01.2023
- Maintained calm demeanor during high-volume periods and special events.
- Created complex, hand-crafted beverages based upon customer preferences.
- Educated customers on beverage menu items and provided samples of daily brews.
Sales Associate Intern
CSU - Cleveland Browns 50/50
Cleveland, OH
08.2022 - 12.2022
- Worked well in a team environment as well as independently.
- Engaged with customers to process ticket sales, answer inquiries, and provide event information, demonstrating strong verbal communication skills.
- Participated in team meetings to discuss strategies for increasing sales volume.
Barista
Dunkin' Donuts
Wadsworth, Ohio
06.2018 - 11.2020
- Collaborated with team members to ensure smooth operation and customer satisfaction.
- Worked through peak COVID, adapting to constantly changing protocols, and maintaining service quality under pressure in a busy environment.
Education
BBA - General Business And Administration
Cleveland State University
Cleveland, OH12.2024
BBA - General Business And Administration
Kent State University
Kent, OHHigh School Diploma -
Wadsworth High School
Wadsworth, OH06.2020
Skills
- Responsible and Trustworthy
- Positive and Friendly Attitude
- Attention to Detail
- Fast Learner
- Outgoing Personality
- Clear Communication
- Team Leadership
- Conflict Resolution
- Professional Appearance
- Basic accounting
- Time Management
Accomplishments
- #1 sales position out of roughly 30 other sellers in the Browns 50/50 Cleveland State program.
- Only non-server/bartender in The Marble Room's seven years of operation to receive "Fan Favorite" (highest number of positive reviews in one month) for May of 2022.
- Received promotion from busser to bartender at The Marble Room as soon as I was legally eligible, making me the youngest bartender ever at a highly accredited restaurant.
- Developed positive relationships with Cleveland Browns and Cleveland Cavaliers executives.
References
References available upon request.
Timeline
Bartender
The Marble Room
07.2023 - Current
Sales Associate Intern
CSU - Cleveland Browns 50/50
08.2022 - 12.2022
Barista
Copper Moon Espresso Bar
07.2022 - 01.2023
Server Assistant
The Marble Room
08.2021 - 07.2023
Barista
Dunkin' Donuts
06.2018 - 11.2020
BBA - General Business And Administration
Cleveland State University
BBA - General Business And Administration
Kent State University
High School Diploma -
Wadsworth High School
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