Madison Mccormick
Ankeny,IA
Summary
Customer-centric professional with diverse experience in banking, retail, and patient care. Demonstrates effective time management and enhances customer satisfaction through prompt issue resolution. Recognized for accurate cash handling and conflict resolution, while delivering courteous service and ensuring secure, efficient operations.
Overview
2022
2022
years of professional experience
Work History
career break-medical
resolved
2022 - 2026
Bank Teller
bank of colorado
Estes Park, Colorado
11.2021 - 01.2022
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Balanced cash drawer at the beginning and end of each shift.
- Resolved customer issues promptly to improve satisfaction levels.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
HR Specialist
angels of care home healthcare
Timnath, Colorado
07.2021 - 09.2021
- Streamlined onboarding processes through effective use of HRIS features.
- Assisted in generating HR analytics reports to support data-driven decision-making.
- Managed employee record data entry and maintenance to ensure accuracy and accessibility.
- Supported training sessions on HRIS tools for staff members.
- Updated employee benefits information in the platform to reflect current offerings.
- Ensured compliance with data privacy regulations within the system.
pediatric phlebotomist
childrens hospital
Omaha, Nebraska
02.2020 - 06.2020
- Collected blood samples from pediatric patients using proper techniques.
- Verified patient information prior to specimen collection.
- Followed infection control protocols to ensure patient safety during procedures.
- Prepared and labeled specimens for laboratory analysis and testing.
- Maintained a clean and organized work area to ensure safety compliance.
- Delivered quality patient care by completing accurate and timely collection and transport of clinical specimens according to established procedures.
- Documented patient information accurately in an electronic health records system.
- Educated patients and families about procedures to reduce anxiety and discomfort.
- Adhered to HIPAA guidelines regarding patient privacy.
Sales Associate
moose creek
Estes Park, Colorado
04.2015 - 04.2017
- Welcomed customers as they entered the store and provided exceptional customer service.
- Greeted shoppers and provided information on product features, sizes, and availability to enhance customer experience
- Assisted customers on Moose Creek sales floor with product selection and styling advice
- Resolved customer complaints to uphold service quality and foster customer satisfaction
- Processed purchases at register using store payment procedures and customer service standards
- Restocked merchandise and organized displays to ensure appealing presentation and improve shopping environment
- Supported inventory counts and checked stock levels for common store merchandise
- Folded, tagged, and prepared apparel for racks and display tables
Education
Certificate - Phlebotomy
Methodist College of Nursing And Allied Health
Omaha, NE01-2020
Certificate - Medication Aid
Clarkson College
Omaha, NE11-2019
Certificate - CNA
Clarkson College
Omaha, NE09-2019
Some College (No Degree) - Biology
Creighton University
Omaha, NE08-2018
Some College (No Degree) - Cosmetology
IBMC
Longmont, CO01-2017
Skills
- Financial transactions
- Data entry accuracy
- Data management
- Customer service
- Customer relations
- Problem resolution
- Conflict resolution
- Attention to detail
- Time management
- Professionalism and courtesy
- Compliance monitoring
- Process improvement
- Critical thinking
- Decision-making
- Multitasking
- Team building
- Remote office availability
Timeline
Bank Teller
bank of colorado
11.2021 - 01.2022
HR Specialist
angels of care home healthcare
07.2021 - 09.2021
pediatric phlebotomist
childrens hospital
02.2020 - 06.2020
Sales Associate
moose creek
04.2015 - 04.2017
career break-medical
resolved
2022 - 2026
Certificate - Phlebotomy
Methodist College of Nursing And Allied Health
Certificate - Medication Aid
Clarkson College
Certificate - CNA
Clarkson College
Some College (No Degree) - Biology
Creighton University
Some College (No Degree) - Cosmetology
IBMC