MADISON MCCUE
Parkersburg,WV
Summary
Human Resources Assistant with a passion for performing support duties and process work within the administration department. Skilled at multitasking, handling appointments, organizing, and preparing reports and logs. Follows procedures and applies administrative knowledge to accomplish tasks and duties.
Overview
7
7
years of professional experience
Work History
Human Resources Assistant
Bureau of the Fiscal Service
Parkersburg, WV
01.2025 - 02.2025
- Assisted customers with inquiries and transactions to meet productivity goals and achieve profit growth.
- Verified accuracy of customer information by utilizing company databases and systems.
- Developed strong relationships with customers to ensure loyalty and satisfaction.
- Participated in team meetings to develop strategies for improving customer service efficiency.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Office Coordinator
Aardvark Communications and Security
Marietta, OH
02.2024 - 01.2025
- Answering phone calls during business hours and transferring to appropriate staff members
- Maintaining inventory and ordering office supplies
- Handling shipping and receiving
- Project documentation filing and organization
- Greeting office visitors and alerting appropriate staff members of their arrival
- Maintain standard inventory counts for all project/service products
- Customer invoice mailing
- Recording quarterly inventory counts
Administrative Associate
Ohio University
Athens, OH
08.2023 - 02.2024
- Answer phone calls and welcome visitors to the office.
- Organizes files, develops spreadsheets, faxes reports, and scans documents to improve organizational workflow.
- Taking and ensuring messages are passed to the appropriate staff member in time.
- Managing meeting room availability.
- Maintains and updates filing, inventory, and database systems, manually or using the computer.
- Communicates with customers, employees, and vendors to answer questions and address complaints.
- Receiving, sorting, distributing, and dispatching daily mail.
- Handling transcriptions, printing, photocopying, and faxing.
Sales Associate
A Work of Heart
Vienna, WV
08.2018 - 02.2023
- Helped customers find specific products, answered questions, and offered product advice
- Engaged customers in friendly, professional dialogue to determine needs
- Answered incoming telephone calls to provide store, product, and service information
- Collected payments and provided accurate change
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Worked with fellow sales team members to achieve group targets
Human Resources Intern
Havar, Inc.
Marietta, OH
06.2022 - 08.2022
- Helped with recruitment by posting job openings, screening resumes, and scheduling. Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
- Complied and updated employee files to document employee actions and information on payroll and benefits actions.
- Assisted recruiting department by verifying reference checks for prompt onboarding.
- Maintained and updated organizational charts, employee handbooks, and performance evaluation forms.
Office Assistant
Ohio University
Athens, OH
08.2018 - 08.2021
- Answered phone calls and welcomed visitors to the office
- Organized files, developed spreadsheets, faxed reports, and scanned documents to improve workflow
- Greeted visitors or callers to handle questions or direct them to appropriate staff
- Collected payments, issued receipts, and updated accounts to reflect new balances
- Maintained and updated filing, inventory, and database systems, manually or using the computer
- Communicated with customers, employees, and vendors to answer questions and address complaints.
Education
Bachelor of Science - Health Services Administration
Ohio University
Athens, OH08-2022
Bachelor of Science - Business Administration
Ohio University
Athens, OH08-2022
Skills
- Microsoft Office
- Hiring and Retention
- Employee Interviews
- Verbal and Written Communication
- Problem-Solving
- Time Management
- Onboarding and Training
- Critical Thinking
- Writing and Editing
- Data Entry
- Office Administration
- Detail-Oriented
- Listening skills
- HR policies
- Record preparation
- Administrative support
Timeline
Human Resources Assistant
Bureau of the Fiscal Service
01.2025 - 02.2025
Office Coordinator
Aardvark Communications and Security
02.2024 - 01.2025
Administrative Associate
Ohio University
08.2023 - 02.2024
Human Resources Intern
Havar, Inc.
06.2022 - 08.2022
Sales Associate
A Work of Heart
08.2018 - 02.2023
Office Assistant
Ohio University
08.2018 - 08.2021
Bachelor of Science - Health Services Administration
Ohio University
Bachelor of Science - Business Administration
Ohio University
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