Madison McDuffie

• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Cross-trained and provided backup support for organizational leadership.

• Routed calls to police, fire, and ambulance service to meet individual call needs.
• Consistently met or exceeded departmental standards for call handling time, contributing to an optimized emergency response system.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

• Toured property with prospective tenants and provided wealth of information in regards to its key features.
• Distributed and followed up on tenant renewal notices.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
• Conducted thorough market research to ensure competitive pricing strategies that attracted potential renters.
• Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.

May 2016-September 2016 (customer service desk)

• Resolved customer complaints and maintained clean and tidy checkout area.
• Processed customer orders and accurately handled payment transactions.

September 2016-September 2017

• Promoted to COS supervisor
• Coached employees through day-to-day work and complex problems.
• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Resolved schedule conflicts swiftly, ensuring minimal disruption to operations and client satisfaction levels.

September 2017-January 2018

• Promoted to team lead
• Managed schedules, accepted time off requests and found coverage for short shifts.
• Worked different stations to provide optimal coverage and meet production goals.
• Enhanced store sales by implementing strategic merchandise plans and visual displays.
• Operated forklift in compliance with OSHA guidelines and organizational policies.

• Helped customers complete purchases, locate items, and join reward programs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Answered questions about store policies and addressed customer concerns.

• Performed cash, card, and check transactions to complete customer purchases.
• Cleaned and sanitized work areas, utensils and equipment.
• Worked in fast-paced environment with sense of urgency to serve guests quickly.
• Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
• Responded promptly to requests for assistance, spills and customer inquiries.
• Resolved customer complaints professionally, leading to improved customer relations and loyalty.