Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison McGinley

Long Beach,CA

Summary

Organized and customer-focused professional with experience in customer service, sales, and administrative support. Skilled in managing front desk operations, processing insurance claims, and using CRM systems to enhance client interactions. Strong communicator with a proven track record of building relationships, solving problems, and exceeding expectations in fast-paced environments. Reliable, efficient, and committed to delivering excellent service.

Overview

6
6
years of professional experience

Work History

Customer Service and Sales Representative

Premium Termite And Pest Control
Signal Hill, CA
10.2020 - 02.2022

• Assisted customers with inquiries, resolved issues, and processed orders efficiently.

• Recommended products and services, leading to increased sales and customer satisfaction.

• Built strong relationships to encourage repeat business and referrals.

• Collaborated with the sales team to meet targets and exceed customer expectations.

• Enhanced communication skills through active listening and problem-solving.

Front of House Server

Hofman Hospitality Group
Long Beach, CA
08.2018 - 03.2020

• Provided exceptional customer service by taking orders, delivering food, and ensuring guest satisfaction.

• Maintained a clean and organized dining area, adhering to health and safety standards.

• Managed multiple tables efficiently during peak hours, balancing speed and accuracy.

• Handled guest concerns and special requests with professionalism and a positive attitude.

• Assisted in training new staff, promoting teamwork and a collaborative work environment.

Receptionist and Claims Assistant

Sedgwick CMS
Orange, CA
12.2015 - 07.2018

• Greeted clients and managed front desk operations, ensuring a welcoming and organized office environment.

• Assisted with processing insurance claims, verifying information, and handling client inquiries.

• Managed phone calls, scheduled appointments, and maintained accurate records.

• Coordinated communication between clients and insurance adjusters to streamline claim processing.

• Supported administrative tasks, including data entry and filing, to maintain efficient office operations.

• Proficient in the use of CRM systems to track client interactions and manage claims efficiently.

Education

Some College (No Degree) - Business Administration And Management

Long Beach City College
Long Beach, CA

Skills

  • Account Servicing
  • Customer Needs Assessment
  • Proposal Development
  • Client Account Management
  • Sales Development
  • Revenue Generation

Timeline

Customer Service and Sales Representative

Premium Termite And Pest Control
10.2020 - 02.2022

Front of House Server

Hofman Hospitality Group
08.2018 - 03.2020

Receptionist and Claims Assistant

Sedgwick CMS
12.2015 - 07.2018

Some College (No Degree) - Business Administration And Management

Long Beach City College
Madison McGinley