Madison McGowan
Eugene,OR
Summary
Proven track record in high-volume dining environments, adeptly managing customer needs and enhancing satisfaction at Mazzi's. Skilled in cash handling and exceptional customer service, consistently delivering results by leveraging strong work ethic and memory retention. Excelled in guest engagement and resolving complaints, contributing to a positive reputation and seamless service transitions.
Overview
5
5
years of professional experience
Work History
Server/Bartender
Mazzi's
09.2019 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Cashier/Head Food Runner
Party On Friendly
06.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Opened the cafe with efficiency and accuracy.
- Communicated with back of house staff about dietary restrictions and needs of customers.
- Kept track of the location of customers to know where food was to be taken,
Host
Chapala's Mexican Restaurant
05.2019 - 10.2019
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
High School Diploma -
South Eugene High School
Eugene, OR06.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Memory retention
- Safe Food Handling
- Food Running
- Espresso machine operation
- Liquor, beer, and wine knowledge
- Responsible Alcohol Service
- Handling Difficult Customers
- High-volume dining
Timeline
Server/Bartender
Mazzi's
09.2019 - Current
Cashier/Head Food Runner
Party On Friendly
06.2019 - 10.2019
Host
Chapala's Mexican Restaurant
05.2019 - 10.2019
High School Diploma -
South Eugene High School