Madison McGrath
Davenport,FL
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Team Leader
Casey’s Cleaning Service
Kissimmee, FL
10.2022 - Current
- Increased account sales and marketing efforts to drive growth.
- Communicated effectively with clients to achieve desired cleaning outcomes.
- Established clear expectations for employees, providing necessary guidance.
- Managed conflict resolution within team to sustain positive work environment.
- Oversaw quality control processes to detect inconsistencies and malfunctions.
- Assigned projects and distributed tasks based on team members' expertise.
- Promoted to leadership role due to strong work ethic and exceptional customer service.
- Delegated daily tasks to enhance group productivity.
Customer Service Representative
AnswerFirst Communications
Tampa, FL
01.2020 - 10.2020
- Facilitated inbound activities for multiple business partners to ensure effective communication.
- Tracked inquiries and resolutions using customer service software.
- Professionally addressed customer concerns, guaranteeing timely responses.
- Maintained composure during difficult interactions to achieve positive outcomes.
- Engaged customers empathetically, actively listening to understand needs and resolve issues.
- Resolved over 70% of customer complaints prior to escalation to management.
- Captured accurate information to enhance customer service experiences consistently.
- Updated system records promptly with order specifics, preferences, and billing details.
Food Service Worker
Chick Fil A
Clermont, FL
04.2017 - 08.2019
- Greeted customers and took orders efficiently to enhance service experience.
- Accurately processed transactions using point-of-sale systems, maintaining cash handling protocols.
- Operated drive-thru window to ensure swift service for all patrons.
- Maintained cleanliness standards across dining, kitchen, and storage areas to meet health regulations.
- Stocked supplies, including food and utensils, to ensure smooth operations.
- Collaborated with team members to deliver timely food service and address customer needs.
- Resolved customer inquiries promptly, promoting high satisfaction through effective communication.
- Served meals and beverages with courtesy, creating a welcoming dining atmosphere.
Education
High School Diploma -
Lake Minneola High School
Minneola, FL05-2020
Skills
- Multi-tasking and responsibility
- Written and verbal communication
- Interpersonal skills
- Relationship building with patients and teams
- Customer service and support
- Effective communication
- Supply and inventory management
- Time management
- Problem solving
- Call center operations
- Organizational skills
- Customer relationship management
References
Furnished Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeTimeline
Team Leader
Casey’s Cleaning Service
10.2022 - Current
Customer Service Representative
AnswerFirst Communications
01.2020 - 10.2020
Food Service Worker
Chick Fil A
04.2017 - 08.2019
High School Diploma -
Lake Minneola High School
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