Madison Mcguigan
Summary
Dynamic professional with a proven track record at Trace Grill, excelling in team motivation and communication. Recognized for enhancing customer satisfaction through exceptional service and effective issue resolution. Skilled in wine pairing and safe handling procedures, consistently delivering quality results in high-pressure environments.
Experienced with training waitstaff to deliver exceptional service and maintain high standards. Uses effective communication and leadership to mentor and develop team members. Track record of enhancing service quality and customer satisfaction through structured training programs.
Overview
4
4
years of professional experience
Work History
Waitress Trainer
Trace Grill
01.2025 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
Daycare Teacher
Kindhearts Daycare
04.2021 - 11.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Sous Chef
303 Jefferson
04.2021 - 10.2023
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Implemented proper cleaning procedures, ensuring a safe and sanitary kitchen workspace compliant with health department regulations.
Education
Hiset - Audiology
Hinds Community College
Raymond, MS07-2025
Skills
- Team motivation
- Body language awareness
- Wine pairing expertise
- Patience and tact
- Constructive feedback
- Memory retention
- Safe handling procedures
Timeline
Waitress Trainer
Trace Grill
01.2025 - Current
Daycare Teacher
Kindhearts Daycare
04.2021 - 11.2024
Sous Chef
303 Jefferson
04.2021 - 10.2023
Hiset - Audiology
Hinds Community College
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