Summary
Work History
Education
Skills
Timeline
Generic

Madison McGuinness

Winston-Salem,NC

Summary

Skilled Veterinary Technician with a proven track record at Clemmons Veterinary Clinic, enhancing patient care through expert medication administration and compassionate client education. Demonstrated ability to streamline workflows and improve diagnostic accuracy, contributing significantly to team success and client satisfaction. Mastery in veterinary medicine and exceptional interpersonal skills underscore a commitment to excellence in animal healthcare.

Work History

Veterinary Technician

Clemmons Veterinary Clinic
  • Administered medications to animals in treatment and documented changes in condition.
  • Collected patient biopsies and blood samples for laboratory analysis.
  • Triaged incoming patients to determine treatment needs and urgency of care.
  • Utilized advanced diagnostic tools such as blood work, x-rays, and ultrasounds for effective treatment planning.
  • Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
  • Reduced errors in diagnostic testing by maintaining up-to-date knowledge on veterinary practices and techniques.
  • Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
  • Contributed to team success by supporting colleagues when needed during emergencies or critical cases requiring additional assistance.
  • Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Recorded symptoms and documented medical observations to inform treatment decisions.
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Greeted pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
  • Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts at the clinic.
  • Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
  • Handled challenging behavior from stressed or anxious animals using calming techniques learned through continuous professional development courses.
  • Restrained animals to protect veterinarians from potential harm.
  • Performed fecal examinations, urinalysis and bloodwork.
  • Filed daily progress records, surgery logs, x-ray logs, and routine records.
  • Administered oral or topical medications to boarding patients as specified by veterinarian in animal's medical record.
  • Collected and prepared specimens for laboratory testing.
  • Administer medications, vaccines and treatments as instructed by veterinarian.
  • Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
  • Obtained patient history from owners and performed physical examinations.
  • Facilitated stress-free visits for pets and owners with calm and patient demeanor.
  • Enhanced clinic reputation through exceptional customer service and care for animals.

Waitress Trainer

La Cima
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
  • Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Maximized revenue potential by effectively suggesting daily specials or promotions to customers based on their preferences or dietary restrictions.
  • Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
  • Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.

Lifeguard Manager

Winston Salem Forsyth
  • Ensured compliance with all relevant regulations and industry standards by conducting regular audits of operational procedures.
  • Promoted a positive work environment, resulting in higher employee satisfaction and retention rates.
  • Developed strong relationships with local emergency services, improving collaboration during critical incidents.
  • Enhanced swimmer safety by implementing comprehensive training programs for lifeguards.
  • Established rigorous standards for water quality testing protocols which led to improved swimmer experiences within the facility.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
  • Reiterated water safety practices and lifesaving measures at every class to prevent accidents.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Scheduled 20 lifeguards to provide adequate coverage of pool areas during operating hours.
  • Handled chemicals such as chlorine and celite to maintain safety and cleanliness quality standards of pool water.
  • Directed and oversaw maintenance records and incident reports.
  • Opened and closed pool at designated hours of operation and made decisions for closing pool due to inappropriate chemical levels, inclement weather, and low water temperature.
  • Carefully observed people to monitor pool activities and member safety.
  • Reduced response times to emergencies with regular drills and performance evaluations.
  • Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
  • Sampled pool water to check chemical levels prior to starting swimming instruction.
  • Scanned main areas to monitor for any safety risks.
  • Entered water immediately to pull struggling swimmers to safety.
  • Completed daily pool maintenance duties by checking chlorine levels, pH levels and other water chemistry.
  • Gave private lessons to special needs students and taught floating techniques and treading water.
  • Attentively monitored swimmers to identify distress.

Waitress Trainer

FSRG High Point LLC
  • Ensured smooth transitions between shifts by conducting thorough handovers with incoming waitstaff regarding ongoing table statuses or special requests from guests.
  • Assisted with inventory management to control costs while maintaining adequate stock levels for efficient restaurant operations.
  • Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
  • Reduced order errors by implementing standardized processes for communicating orders clearly between front-of-house and back-of-house teams.
  • Established rapport with regular patrons, leading to increased repeat business for the establishment over time.

Lifeguard/Swim Instructor

YMCA Clemmons
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Prevented falls near and into pool by calmly reminding patrons to exercise caution.
  • Attentively monitored swimmers to identify distress.

Education

High School Diploma -

West Forsyth High School
Clemmons, NC
06.2021

Skills

  • Intravenous catheterization
  • Medication administration
  • Surgical assistance
  • Vaccine administration
  • Medical history collection
  • IV medication administration
  • Client education
  • Suture removal
  • Nail trimming
  • Medication dispensing
  • Anal sac expression
  • Ear sample collection
  • Veterinary medicine

Timeline

Veterinary Technician

Clemmons Veterinary Clinic

Waitress Trainer

La Cima

Lifeguard Manager

Winston Salem Forsyth

Waitress Trainer

FSRG High Point LLC

Lifeguard/Swim Instructor

YMCA Clemmons

High School Diploma -

West Forsyth High School
Madison McGuinness