Madison McKenna
Hazlet,NJ
Summary
Experienced hospitality professional great at managing high-pressure situations. Skilled in training and guiding new host staff to maintain professionalism and efficiency. Proven to foster customer loyalty through exceptional service, friendly interactions, and prompt attention to guests and inquiries. Collaborative team player with strong communication skills who supports co-workers as well as management for a successful and productive environment. Proficient in multitasking, utilizing POS systems, and maintaining a clean and organized dining area to uphold restaurant hygiene standards.
Overview
3
3
years of professional experience
Work History
Hostess/Assistant Food Runner
Wood Stack Pizza + Kitchen
11.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Assisted in training new host staff, sharing best practices for maintaining a professional attitude and efficient work habits.
- Boosted customer loyalty through consistent delivery of exceptional service, friendly interactions, and prompt attention to guest inquiries or concerns.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Used POS system to manage sales transactions, process credit cards and print receipts.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Server/Expo/Hostess/Food Runner/Takeout
Old Glory Kitchen + Spirits
06.2022 - 09.2023
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Created friendly relationships with regular customers.
- Elevated customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained thorough menu knowledge to answer any and all questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Shop From Home Shopper
Saker Shoprite
08.2021 - 05.2022
- Totaled completed order, and provided required documentation for order payment.
- Processed transactions accurately and efficiently using point-of-sale systems, minimizing wait times for customers.
- Set and achieved company defined sales goals.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Monitored service after sale and implemented quick and effective problem resolutions.
Education
No Degree - Business Analytics Information Technology
Rutgers University
New Brunswick, NJ05.2027
High School Diploma -
Raritan High School
Hazlet, NJ06.2023
Skills
Conflict Resolution
Menu Memorization
Positive and Friendly Attitude
Quick-thinking
Flexible Schedule
Team worker
3 Years experience with POS systems (Toast, NewPOS, etc) Customer Service
Food safety practices
Accurate and Attentive Order Taking
Timeline
Hostess/Assistant Food Runner
Wood Stack Pizza + Kitchen
11.2023 - Current
Server/Expo/Hostess/Food Runner/Takeout
Old Glory Kitchen + Spirits
06.2022 - 09.2023
Shop From Home Shopper
Saker Shoprite
08.2021 - 05.2022
No Degree - Business Analytics Information Technology
Rutgers University
High School Diploma -
Raritan High School