MADISON PATTON
Saint Louis,MI
Summary
Customer-oriented sales professional with several years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development, and revealing customer needs to deliver solutions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
SERVER/BARTENDER
Pins-Ithica
01.2023 - Current
- Collaborating with the kitchen and bar staff for prompt and correct delivery of orders.
- Memorizing the menu and recommending appetizers, meals, and drinks from the restaurant's wine stock.
- Delivering a memorable dining experience by resolving all customer issues promptly.
- Assisting with the tidying of tables, clearing leftovers, and keeping the dining area neat and pleasant.
- Setting tables and rearranging the dining area to accommodate larger groups, and prepare the restaurant for special events.
- Ensuring cooking utensils and kitchen area are cleaned after closing to comply with state regulations.
RESPIRATORY THERAPY ASSISTANT
MyMichigan Health
01.2023 - Current
- Assisted physical therapists in administering treatments to patients with various injuries and illnesses.
- Recorded patient progress notes, vital signs, and other relevant information for each session.
- Provided instruction on the use of therapeutic equipment such as crutches, wheelchairs, traction systems, and exercise machines.
- Observed patients during treatment sessions to ensure safety and appropriateness of activities.
- Initiated lifesaving measures such as CPR when needed during code blue situations.
- Performed EKG tests on patients of all ages, including neonatal and geriatric.
SALES REPRESENTATIVE/ACCOUNTING
Western Carolina Products
01.2019 - 01.2023
- Provided technical support for customers using the company's products or services.
- Researched competitors' products, prices, and sales techniques.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Negotiated pricing contracts with customers to maximize profits.
- Attended industry events such as conferences, seminars.
- Identified opportunities for cross-selling additional products and services.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Generated new sales leads through cold calling and networking activities.
- Conducted market research to identify potential customers and their needs.
- Organized client visits, presentations, product demonstrations and trade shows.
- Processed invoices and payments in accordance with company policies and procedures.
- Reconcile vendor statements, investigate and resolve discrepancies.
- Loaded delivery truck with company products according to the daily route plan.
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
MANAGER
Aramark-Chick-fil-a
01.2018 - 01.2019
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Established processes to ensure efficient workflow throughout the organization.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
OPHTALMIC TECHNICIAN/SCRIBE
Greenwood Eye Clinic
01.2016 - 01.2018
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Assisted ophthalmologists in performing advanced diagnostic procedures such as slit lamp examinations, fundus photography, fluorescein angiography, and laser treatments.
- Administered medications to patients pre-and post-operatively.
- Provided instruction on contact lens insertion and removal techniques and answered questions regarding contact lens hygiene practices.
- Documented patient histories, test results and treatment plans in electronic health records system.
- Educated patients about eye diseases, their diagnosis and treatment options available to them.
- Instructed patients on proper use of prescribed medications related to ocular care.
- Prepared examination rooms with appropriate instruments prior to each patient visit.
Education
MEDICAL TERMINOLOGY -
12.2023
Skills
- QuickBooks
- Microsoft office
- AS400
- Account Management
- EPIC
- EMR
- Marketing
- Sales
- Lead Generation
Certification
BLS CERTIFICATION, 01/01/23
Timeline
SERVER/BARTENDER
Pins-Ithica
01.2023 - Current
RESPIRATORY THERAPY ASSISTANT
MyMichigan Health
01.2023 - Current
SALES REPRESENTATIVE/ACCOUNTING
Western Carolina Products
01.2019 - 01.2023
MANAGER
Aramark-Chick-fil-a
01.2018 - 01.2019
OPHTALMIC TECHNICIAN/SCRIBE
Greenwood Eye Clinic
01.2016 - 01.2018
BLS CERTIFICATION, 01/01/23
MEDICAL TERMINOLOGY -
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