MADISON MCKINNEY
PORTER
Summary
Dynamic and dependable professional with extensive experience at Advantage Controls, excelling in data entry and customer service. Proven ability to enhance office organization and streamline communication, ensuring timely order processing and exceptional client satisfaction. Adept at managing multi-line phone systems and fostering a welcoming environment for visitors.
Overview
6
6
years of professional experience
Work History
Receptionist
Advantage Controls
Muskogee
05.2019 - Current
- Answered and directed incoming calls using multi-line telephone system.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Performed data entry tasks into various computer systems accurately and promptly.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Responded to emails and phone calls from customers regarding order inquiries.
- Assisted with the processing of large orders for corporate clients.
- Received and entered orders into computer system accurately.
- Answered customer account inquiries and provided resolution.
- Performed data entry tasks related to product shipments and tracking numbers.
- Adhered strictly to established guidelines and procedures while performing duties.
- Sorted product components on work tables to maintain maximum organization and productivity.
- Organized storage areas for efficient retrieval of items when needed.
- Hand-assembled needed parts with bolts and screws.
- Met or exceeded target for on-time customer shipments.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Maintained inventory of raw materials, tools, parts, supplies, and finished goods.
- Reported any issues to supervisor immediately for resolution.
- Ensured proper labeling of completed products before shipping out.
- Classified defects from finished orders for record tracking and statistics.
- Followed safety protocols while operating machines and equipment.
- Inspected product quality prior to packaging and shipment.
- Identified defective parts or components and removed them from production line.
- Utilized computer software programs to record details related to production process.
- Monitored inventory levels and replenished supplies as needed.
- Kept operations area neat and orderly to minimize obstacles.
- Looked through work orders to determine type and quantity of materials needed for each production batch.
- Cleaned up work area at end of shift to maintain safe working environment.
- Used daily system logs to document production information, discussing issues with management.
- Loaded and unloaded delivery trucks with pallet jacks and hand carts.
Server
Roys Chicken
Coweta
08.2020 - 03.2021
- Greeted guests and provided menus.
- Prepared drinks according to standard recipes.
- Monitored dining room for cleanliness and proper set-up at all times.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Filled condiments and napkin containers during slack periods.
- Followed health safety guidelines when preparing and serving food products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Prepared checks, itemizing total meal costs and taxes.
- Checked food before serving it to customers.
- Served food and beverages to patrons and confirmed complete orders.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Accurately recorded orders on cash register and point-of-sale system.
- Upheld high standards of sanitation in accordance with health department regulations.
- Maintained records of transactions made during shift as required by law or company policy.
- Cleaned tables and chairs to prepare dining area for next customers.
- Explained menu items, describing ingredients and cooking methods upon request.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Delivered food orders promptly and courteously.
- Took orders from customers accurately and in a timely manner.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Presented menus and answered questions regarding items.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Stocked service areas with supplies during slow periods.
- Satisfied customers by topping off drinks and offering condiments, napkins and other items.
Education
Associate of Science - Business Administration
Connors State College
Warner, OK05-2025
High School Diploma -
Porter Consolidated
Porter, OK05-2022
Skills
- Data entry
- Customer service
- Office organization
- Inventory management
- Supplier communication
- Report preparation
- Effective communication
- Time management
- Documentation and reporting
- Telephone and email etiquette
- Verbal communication
- File management
- Call management
- Document preparation
- Greet visitors
- Dependability
- Public speaking
- Greeting and seating clients
- Multi-line telephone operation
- Reliability
- Multi-line phone system operation
Affiliations
- Volunteering in my community and Church
- Coordinating Blood Drives.
- Planning Company company picnics
Accomplishments
- 8th Grade FFA Discovery Degree
- Star Discovery Award
- Green Hand Degree
- Member of the State Champion Land Judging Team
- State FFA Degree
Timeline
Server
Roys Chicken
08.2020 - 03.2021
Receptionist
Advantage Controls
05.2019 - Current
Associate of Science - Business Administration
Connors State College
High School Diploma -
Porter Consolidated
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