Summary
Overview
Work History
Education
Skills
Timeline
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Madison McLane

Fayetteville,NC

Summary

Proven to excel in high-pressure environments, I leveraged my strong work ethic and hospitality service expertise at Outback Steakhouse to enhance customer satisfaction and increase sales through effective communication and suggestive selling. Adaptable and adept at multitasking, I consistently fostered positive relationships, contributing to a collaborative team dynamic and improved service delivery.

Overview

5
5
years of professional experience

Work History

Togo Server/ Phone

Outback Steakhouse
02.2023 - 06.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Volunteer

Church Of Jesus Christ Of Latter Day Saints
04.2019 - 11.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.

Education

Score Academy
Raleigh, NC
06.2023

Skills

  • Cash Handling
  • Strong Work Ethic
  • Hospitality service expertise
  • Memory retention
  • Service prioritization
  • Sales expertise
  • Sales Techniques
  • Suggestive Selling
  • Relationship Management
  • Warm and Friendly
  • Reliable and Responsible
  • Adaptable and Flexible
  • High Energy and Stamina
  • Multitasking
  • Problem-Solving
  • Cool Under Pressure
  • Excellent Communication
  • Effective Communication
  • Time Management

Timeline

Togo Server/ Phone

Outback Steakhouse
02.2023 - 06.2024

Volunteer

Church Of Jesus Christ Of Latter Day Saints
04.2019 - 11.2022

Score Academy

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Madison McLane