Madison McNeely
Newark,DE
Summary
Professional with strong background in care management, adept at coordinating complex patient needs and healthcare services. Proven ability to foster team collaboration and deliver impactful results. Skilled in patient advocacy, care planning, and resource allocation. Reliable and adaptable, consistently meeting evolving demands of healthcare environments.
Experienced with managing comprehensive care plans tailored to individual patient needs. Utilizes strong organizational skills to streamline communication between healthcare providers and patients. Track record of effectively advocating for patient needs and ensuring delivery of timely services.
Overview
6
6
years of professional experience
Work History
Care Management Coordinator
Pyramid Healthcare Solutions (contract-temp)
04.2025 - Current
- Coordinated care plans and resources for diverse patient populations to enhance service delivery.
- Developed and implemented effective patient communication strategies to improve engagement and satisfaction.
- Evaluated patient progress through regular assessments, adjusting care plans as necessary for optimal outcomes.
- Collaborated with multidisciplinary teams to streamline processes and ensure comprehensive care management.
- Monitored compliance with regulatory standards, contributing to continuous improvement initiatives within the organization.
- Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
- Worked with providers to define quality metrics and outcome reporting process.
- Advocated for patients' needs to ensure they received appropriate services while navigating complex healthcare systems effectively.
- Maintained accurate documentation of patient information, assessments, interventions, and progress in electronic medical records.
- Assessed patients' needs and connected them to appropriate community resources for ongoing support.
- Managed a diverse caseload of patients with various health conditions, requiring adaptability and excellent time management skills.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Care Coordinator
Trinity Medical Associates
06.2022 - 09.2024
- I am responsible for scheduling in and out of office appointments, organizing and managing all aspects of a patient's healthcare maintenance and treatment, including but not limited to
- Helping patients complete paperwork
- Communicating with a healthcare team about a patient's treatment plan
- Coordinated patient care plans to optimize treatment outcomes and enhance patient satisfaction.
- Collaborated with multidisciplinary teams to streamline communication and improve service delivery.
- Managed appointment scheduling and follow-up processes to ensure timely patient access to care.
- Oversaw case management activities, ensuring compliance with healthcare regulations and organizational standards.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Educated patients on self-care strategies, promoting independence and empowering them to manage their health conditions.
- Assessed patient needs and connected them with appropriate resources to ensure optimal health outcomes.
- Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
- Educating patients about resources and options for managing their health.
- Developing and coordinating health care programs
- Communicating between staff, patients and family
- Handling patient case management and education
- Developing patient goals and monitoring progress
- Maintaining patient confidentiality and quality care
- Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate
- Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed
- Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan
- Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service
- May support performing service assessments/screenings for members and documenting the member's care needs
- Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed
- Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards
- Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager
- Provide education on benefits and resources available
- Performs other duties as assigned
- Comply with all policies and standards
Medical Assistant & Phlebotomist
ChesPenn Health Services (contract-temp)
02.2021 - 06.2022
- Obtain all vital signs on patients
- Update patient files with newly obtained information and vital signs
- Schedule appointments and procedures
- Sterilize and package instruments
- Administer all vaccinations
- Complete all labs requested by the doctor, capillary , and routine venipuncture
- Clean all rooms and lab area
- Stock all lab and room supplies
- Label, store , and send out all labs at the end of each work day
- Order Imaging, Provide Scripts for referrals or DME
- Specimen Collection & Processing
- Administered patient assessments, ensuring accurate documentation of medical histories and vital signs.
- Assisted healthcare providers with examinations, enhancing patient comfort and workflow efficiency.
- Managed appointment scheduling, optimizing clinic operations and reducing patient wait times.
- Coordinated laboratory tests and results tracking, streamlining communication between clinical staff and patients.
- Trained new medical assistants on procedures and office protocols, fostering a collaborative work environment.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
Medical Assistant & Scribe/Fluoroscopy Technician
Center of Interventional Pain and Spine
02.2021 - 11.2021
- Bring patients into exam
- Order Imaging, Provide Scripts for referrals or DME
- Assist DR with procedure set up
- Dispense medication
- Stock and clean the procedure room
- Order medications or items for the office
- Direct Fluoroscopy machine
- Obtain all vital signs on patients
- Update patient files with newly obtained information and vital signs
- Schedule appointments and procedures
- Sterilize and package instruments
- Administer all vaccinations
- Complete all labs requested by the doctor, capillary , and routine venipuncture
- Clean all rooms and lab area
Patient tech
Christiana Hospital (contract-temp)
06.2020 - 02.2021
- Serve Patient's their daily meals and snacks
- Stock all pantry's on assigned floor/floors
- Assist patient's
- Keep all work areas and pantry's clean
- Keep all information updated in the system
- Administer medications to patients as directed
- Administer all vaccinations
- Maintained cleanliness and organization of patient care areas, fostering a safe environment.
- Collaborated with healthcare team to implement care plans tailored to individual patient needs.
- Complete all labs requested by the doctor, capillary , and routine venipuncture
- Specimen Collection & Processing
Medical Assistant
Advanced Plastic Surgery Center (externship)
03.2020 - 06.2020
- Remove sutures
- Assist Doctor with surgical/ non surgical procedures
- Sterilize and package instruments
- Schedule appointments and procedures
- Medical billing and coding
- Removing internal tubing/ patient rehabilitation
- Administer all vaccinations
- Complete all labs requested by the doctor, capillary , and routine venipuncture
- Specimen Collection & Processing
- Assisted in patient intake and assessment, ensuring accurate medical history documentation.
- Coordinated scheduling for patient appointments, optimizing clinic workflow efficiency.
- Educated patients on pre-operative and post-operative care instructions, enhancing compliance and recovery outcomes.
- Monitored patient vital signs during procedures, reporting any abnormalities to healthcare providers immediately.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
Education
Diploma - Professional Medical Assistant/Phlebotomist
Harris School of Business
Wilmington, DE07.2020
Diploma -
Alexis I. Dupont High School
Wilmington, DE06.2019
Skills
- CPR/First Aid
- OSHA
- Bloodborne Pathogen
- National Center for Competency Testing NCCT
- CMA
- Certified Phlebotomist
- Anatomy and Physiology Medical Billing and Coding Clinical & Diagnostic Procedures
- EKG’s HIPAA Compliance Laboratory Techniques
- Medical Law & Ethics Medical Office Skills Medical Terminology
- Microsoft Office Suite Pharmacology Phlebotomy
- Specimen Collection & Processing Vital Signs Injections
- Care planning
- Quality improvement
- Referral management
- Discharge planning
- Continuity of care
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Reliability
- Multitasking Abilities
- Problem-solving abilities
- Critical thinking
- Excellent communication
- Organizational skills
- Patient safety
- Verbal and written communication
Timeline
Care Management Coordinator
Pyramid Healthcare Solutions (contract-temp)
04.2025 - Current
Care Coordinator
Trinity Medical Associates
06.2022 - 09.2024
Medical Assistant & Phlebotomist
ChesPenn Health Services (contract-temp)
02.2021 - 06.2022
Medical Assistant & Scribe/Fluoroscopy Technician
Center of Interventional Pain and Spine
02.2021 - 11.2021
Patient tech
Christiana Hospital (contract-temp)
06.2020 - 02.2021
Medical Assistant
Advanced Plastic Surgery Center (externship)
03.2020 - 06.2020
Diploma - Professional Medical Assistant/Phlebotomist
Harris School of Business
Diploma -
Alexis I. Dupont High School