Madison Medford
Overton
Summary
Customer service professional with experience in a wide range of settings and positions committed to high standards and impactful results. Extensive experience in developing and implementing individualized industry/company plans that enhance clients'/customer's satisfaction. Known for strong team collaboration and adaptability, excelling in dynamic environments. Expertise in customer service, individual care planning/goal setting, secretarial management, nutritional counseling, dietary planning, and client/customer education.
Overview
4
4
years of professional experience
Work History
Nutrition Advisor
Crank It Up Nutrition
Longview, TX
02.2026 - Current
- Assisted clients in developing personalized nutrition plans based on individual health goals and dietary preferences in person and remotely to meet client needs.
- Educated clients on nutritional principles and healthy eating habits to promote overall wellness.
- Conducted assessments to evaluate client dietary needs, providing tailored recommendations for improvement.
- Collaborated with team members in remote settings to create engaging workshops focused on nutrition education and meal planning.
- Maintained updated knowledge of industry trends and research to provide accurate guidance to clients.
- Utilized digital tools remotely to track client progress and adjust nutrition plans as needed for optimal results.
- Assisted clients in overcoming challenges related to dietary restrictions or allergies, developing creative solutions that still met nutritional requirements.
- Provided appropriate remote follow-up according to patient's individual treatment goals and referred patients to outpatient and community services as appropriate.
Head Waiter
The Back Porch
Kilgore, TX
01.2026 - Current
- Managed dining area to ensure exceptional guest experiences and satisfaction.
- Coordinated with kitchen staff to facilitate timely food service and order accuracy.
- Trained new waitstaff on menu offerings, customer service standards, and operational procedures.
- Assisted in maintaining cleanliness and organization of dining space during peak hours.
- Responded efficiently to guest inquiries in person and remotely, enhancing overall dining experience and engagement.
- Collaborated with management to streamline service processes for improved efficiency.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supervised server staff and simultaneously served personal section of tables.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Greeted new customers, discussed specials, and took drink orders.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Improved communication between front-of-house and back-of-house teams, resulting in smoother operations during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Substitute Teacher, K-12
West Rusk ISD
Overton, TX
03.2024 - Current
- Developed and implemented lesson plans to meet diverse learning needs of students.
- Fostered a positive classroom environment encouraging student engagement and participation.
- Provided one-on-one tutoring sessions for struggling students, helping them improve academic performance and gain confidence in their abilities one on one and remotely when necessary.
- Collaborated with regular teachers to maintain continuity in curriculum delivery.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Managed classroom behavior, ensuring adherence to school policies and procedures.
- Adapted instructional materials for various learning styles and abilities remotely when necessary.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Participated in professional development workshops to enhance teaching strategies and effectiveness.
Lead Barista
7 Brew
Henderson, TX
09.2025 - 03.2026
- Trained new baristas in coffee preparation and customer service techniques.
- Managed daily operations remotely to ensure efficient workflow during peak hours.
- Developed and maintained relationships with regular customers to enhance loyalty.
- Oversaw inventory management, ensuring stock levels met demand without excess waste in person and remotely when necessary.
- Implemented quality control measures for beverage preparation to maintain consistency.
- Collaborated with management to streamline processes, improving overall shop efficiency.
- Resolved customer complaints promptly, enhancing overall satisfaction and retention rates.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
- Streamlined workflow for barista team members by implementing effective task delegation.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
- Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
- Optimized workflow processes for faster order completion, decreasing wait times for customers.
- Handled and resolved customer issues and complaints in person and remotelywith professionalism and tact to drive customer satisfaction and repeat business.
Secretarial Support Manager/Dispatch Coordinator
Wallace and Sons
Henderson, TX
03.2025 - 09.2025
- Coordinated office operations remotely when needed to enhance workflow efficiency.
- Managed scheduling and communication in person and remotely for executive leadership.
- Assisted in developing and implementing administrative policies.
- Streamlined document management processes for improved accessibility.
- Maintained accurate records and ensured data integrity across systems.
- Supported executive staff with timely and accurate meeting minutes, improving communication between departments.
- Managed sensitive information handling protocols effectively to maintain strict confidentiality standards across the organization.
- Improved interdepartmental communication by organizing regular team meetings and distributing agendas in advance.
- Maintained a professional office environment by overseeing the upkeep of common areas and coordinating necessary maintenance activities.
- Implemented a comprehensive filing system that allowed easy access to critical documents while maintaining confidentiality.
- Streamlined internal communication channels by introducing a centralized messaging platform accessible to all team members.
Secretary Coordinator
Hometown Automotive Group
Henderson, TX
01.2022 - 12.2024
- Coordinated scheduling for executives, optimizing calendar management and meeting logistics remotely when neccessary.
- Developed and maintained filing systems, ensuring easy access to critical documents.
- Managed correspondence, facilitating effective communication between departments and clients in person and remotely.
- Streamlined office procedures, improving efficiency in daily operations.
- Implemented office supply inventory system, reducing costs through strategic vendor negotiations.
- Organized company events, promoting team engagement and enhancing workplace culture.
- Served as a liaison between management and clients, fostering positive relationships through professional communication.
- Enhanced office efficiency by managing schedules, coordinating meetings, and handling correspondence.
- Contributed to improved workplace culture by initiating team-building activities and morale-boosting events.
- Maintained accurate client records by updating database information regularly.
- Facilitated smooth transitions during employee onboarding by preparing necessary paperwork and equipment ahead of time.
- Provided exceptional customer service by addressing inquiries promptly and professionally via phone or email correspondence.
- Streamlined administrative processes for increased productivity with thorough attention to detail.
- Coordinated cross-departmental projects to improve communication and workflow between teams.
- Assisted in preparing reports, enhancing data accuracy and presentation quality.
- Handled incoming calls professionally while directing callers to appropriate personnel quickly.
Education
High School Diploma -
West Rusk ISD
Overton, TX05-2024
No Degree - Business And Managerial Economics
Killgore Collge
Kilgore, TX12-2028
Skills
- Time management
- Problem-solving
- Teamwork and collaboration
- Attention to detail
- Reliability
- Excellent communication
- Critical thinking
- Team collaboration
- Organizational skills
- Task prioritization
- Client relationship management
- Analytical thinking
- Goal setting
- Professionalism
- Interpersonal communication
- Supplement recommendations
- Meal planning
- Holistic nutrition
Accomplishments
• Achieved the Shift Lead position through working efficiently in the work place.
• Monetary Transactions - Managed cash, check, credit, and automatic debit card transactions with flawless accuracy.
• Customer Relations - Achieved the highest ratings for customer satisfaction across the entire company.
• Achieved monetary compensation by exceeding expectations with accuracy and efficiency.
Timeline
Nutrition Advisor
Crank It Up Nutrition
02.2026 - Current
Head Waiter
The Back Porch
01.2026 - Current
Lead Barista
7 Brew
09.2025 - 03.2026
Secretarial Support Manager/Dispatch Coordinator
Wallace and Sons
03.2025 - 09.2025
Substitute Teacher, K-12
West Rusk ISD
03.2024 - Current
Secretary Coordinator
Hometown Automotive Group
01.2022 - 12.2024
High School Diploma -
West Rusk ISD
No Degree - Business And Managerial Economics
Killgore Collge