Madison Mendez-Jordan
Phoenix,AZ
Summary
Experienced with patient scheduling, medical records management, and front-desk operations. Utilizes effective communication and organizational skills to enhance patient care and office efficiency. Knowledge of healthcare protocols and track record of maintaining patient confidentiality and satisfaction.
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender
Salt Tacos Y Tequila
02.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Member Support Specialist
One Medical Seniors
10.2023 - 02.2024
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Managed high call volumes while maintaining a professional demeanor and providing accurate information to each caller.
- Enhanced member satisfaction by promptly addressing and resolving inquiries and concerns.
- Maintained detailed records of all member interactions, ensuring accurate documentation for future reference or follow-up actions needed.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
Cocktail Waitress
Bodega
09.2022 - 02.2024
- Served alcoholic and non-alcoholic beverages in bar environment.
- Greeted new customers, discussed specials and took drink orders.
- Built solid rapport with many frequent patrons to cultivate guest loyalty.
- Assisted with bartending duties during high-volume shifts.
- Checked identification for minimum age for sale of alcoholic beverages.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Waitress/Lead Bartender
Chili's Bar And Grill
02.2020 - 10.2022
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Poured and prepared mixed drinks for over 40 customers daily.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Waitress
IHOP
05.2018 - 02.2020
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
Liberty High School
Peoria, AZ05-2020
Skills
- Covid Symptom Screening
- Team Player
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Patient relations
- Food and Beverage Service
- Conflict and Complaint Resolution
- Menu Memorization and Presentation
- Ability to Lift 30 Pounds
- Order Accuracy and Delivery
- High-Energy and Stamina
- Active Listening
- Guest Satisfaction
- Guest Inquiries
- Station Preparation
- Specials Promotion and Upselling
- Warm and Friendly
- Customer Service and Rapport
- Strong multitasking
- Highly reliable
- Strong work ethic
Certification
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
- Food Handler's Card or Permit - Various State Health Departments.
Timeline
Bartender
Salt Tacos Y Tequila
02.2024 - Current
Member Support Specialist
One Medical Seniors
10.2023 - 02.2024
Cocktail Waitress
Bodega
09.2022 - 02.2024
Waitress/Lead Bartender
Chili's Bar And Grill
02.2020 - 10.2022
Waitress
IHOP
05.2018 - 02.2020
High School Diploma -
Liberty High School
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