MADISON MEYER
Fort Worth,TX
Summary
Attentive and Agile business professional, searching for an administrative position in an exceptional organization, where I can utilize my 3+ years of administrative support skills. Offering strong attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Responsible, punctual and productive professional when working with little to no supervision.
Overview
4
4
years of professional experience
Work History
Customer Expereince Coordinator
Veterinary Emergency Group
07.2024 - Current
- Process payments, maintain the accuracy of customer’s personal and financial records, as well as payment history and completion
- Introduced personalized follow-up procedures after resolving complaints, increasing positive feedback from customers about their experiences.
- Manage incoming customer communications (email, text messages, phone calls)
- Coordinate video chats between customers, their pet, and our team when they cannot be in the hospital
Customer Service Representative
VCA Angel Animal Hospital
02.2024 - 07.2024
- Assist with general administrative task and projects, resulting in a more organized environment and directly improving customer service overall
- Plan and Coordinate Monthly meetings
- Create appointments, and updated client records via email, phone, or text
- Streamline call center processes for improved efficiency and reduced wait times
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and Resolving concerns.
Customer Service Representative
VCA Kickingbird Animal Hospital
09.2022 - 01.2024
- Created appointments, and updated client records via email, phone, or text
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Streamlined call center processes for improved efficiency and reduced wait times
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Receptionist
Creature Comfort Animal Clinic
10.2021 - 07.2022
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Server
Chili's Bar & Grill
09.2020 - 10.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service
- Maximized table turnover rate by efficiently managing reservations and seating arrangements
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Education
Bachelor of Science - General Studies
University of Central Oklahoma
Edmond, OK05.2023
Associate of Applied Science - Science
Independence Community College
Independence, KS05.2020
Skills
- Call Management
- Daily Operations Support
- Time Management
- Appointment Scheduling
- Strong verbal and written communication skills, interpersonal and organizational skills
- Detail Oriented
- Strong Analytical skills
Community Service
I have worked with charities and mission groups such as: John 3:16, Salvation Army, Skyline Urban Ministries, The Giving Tree, Neighborhood Services Organization, and The Regional Food Bank. Furthermore, after studying four years of Spanish in high school. I've been to Costa Rica twice for missions and visited orphanages and other areas of low income to help with different needs. I love getting involved and giving back to my community.
References
- Dr. Tracei Holder, VCA Kickingbird Animal Hospital, tracei.Holder@vca.com
- Kelcee Holderby, Creature Comfort Animal Clinic, kelcee.holderby@nva.com
Timeline
Customer Expereince Coordinator
Veterinary Emergency Group
07.2024 - Current
Customer Service Representative
VCA Angel Animal Hospital
02.2024 - 07.2024
Customer Service Representative
VCA Kickingbird Animal Hospital
09.2022 - 01.2024
Receptionist
Creature Comfort Animal Clinic
10.2021 - 07.2022
Server
Chili's Bar & Grill
09.2020 - 10.2021
Bachelor of Science - General Studies
University of Central Oklahoma
Associate of Applied Science - Science
Independence Community College