Madison Miernicki
Oak Grove,MN
Summary
Efficient Administrator known for high productivity and ability to complete tasks swiftly. Possess specialized skills in payment processing, policy enforcement, and customer service management. Excel in communication, problem-solving, and organizational abilities, ensuring smooth warranty operations and client satisfaction.
Overview
9
9
years of professional experience
Work History
Warranty Administrator
Luther Bloomington Hyundai
Bloomington, MN
05.2024 - 07.2025
- Processed warranty claims for customer vehicles efficiently and accurately.
- Coordinated with service technicians to gather repair documentation for claims.
- Maintained detailed records of warranty transactions using internal software systems.
- Assisted in resolving disputes related to denied warranty claims effectively.
- Reviewed warranty policies to ensure compliance with manufacturer guidelines.
- Collaborated with parts department to verify parts availability for repairs under warranty.
- Participated in training sessions to stay updated on warranty procedures and changes.
- Processed warranty paperwork for accurate documentation, reporting and filing.
- Participated in training sessions offered by vendors or manufacturers related to specific products or services covered by the company's warranty program.
- Resolved discrepancies in warranty coverage for customers.
- Resubmitted rejected warranty claims and received authorization for write-offs.
- Followed up on payments for outstanding claims.
- Maintained up-to-date knowledge of current industry regulations related to warranties.
- Reconciled warranty receivables with payments using appropriate accounting schedules.
- Stayed up to date on factory announcements and recalls.
- Evaluated existing policies and procedures for processing warranties and identified areas for improvement.
- Collaborated with team members on special projects as needed.
- Reconciled deliverables, monitored schedules of open claims and collaborated with accounting staff to pursue payments.
- Ensured compliance with applicable laws governing consumer protection rights when dealing with warranty claims.
- Assisted in creating standard operating procedures for processing warranty requests.
- Compiled data from various sources into meaningful reports that could be used by management for decision making purposes.
- Coordinated with internal departments such as sales, engineering, and finance to ensure accurate handling of all warranty claims.
- Utilized problem-solving skills to resolve disputes quickly and efficiently.
- Examined claims, records and procedures to grant approval of coverage.
- Organized information by using spreadsheets, databases or word processing applications.
- Transcribed data to worksheets and entered data into computer to prepare documents and adjust accounts.
- Served as subject matter expert for non-standard coverage questions, property damage, and collision.
- Checked documentation for appropriate coding, catching errors and making revisions.
Sales Associate
Luther Bloomington Hyundai
Bloomington , MN
09.2022 - 05.2024
- Demonstrated vehicle features and benefits to enhance customer understanding.
- Processed sales transactions and handled financing options for buyers.
- Maintained knowledge of current inventory and market trends to inform customers.
- Assisted customers in selecting vehicles based on needs and preferences.
- Collaborated with the service department to address customer concerns effectively.
- Conducted follow-ups with customers to ensure satisfaction post-purchase.
- Attended training sessions on product knowledge and sales techniques regularly.
- Developed relationships with clients to foster repeat business and referrals.
- Resolved customer complaints regarding sales transactions and services rendered.
- Greeted customers, answered inquiries and provided information on available vehicles.
- Arranged test drives for interested clients.
- Leveraged industry, competitor, and product knowledge trends to shape value-added solutions and approaches.
- Prepared paperwork related to the sale including invoices, contracts, warranties and other documents as required by state law.
- Coordinated with vendors for parts ordering, repairs or maintenance services needed by customers.
- Negotiated prices with prospective buyers while adhering to company standards.
- Consulted with automotive technicians regarding technical specifications of various models.
- Assisted customers in selecting appropriate vehicles based on their needs and preferences.
- Inspected vehicles for damages prior to customer delivery.
- Entered customer data into computer system for record keeping purposes.
- Collaborated with finance department staff to secure approval for customer loan applications.
- Adhered to company policies regarding pricing, discounting, trade-ins and financing options.
- Explained differences between models to clients, comparing and discussing capabilities and features.
- Educated customers about sales processes, warranty requirements and service standards.
- Met with potential customers to inquire about car preferences, assess financial limitations and offer information about vehicle choices.
- Collaborated with prospective customers over phone and email to schedule sales appointments.
- Consistently exceeded quotas by pursuing and closing sales.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Scheduled automotive deliveries with vendors and customers.
- Answered store and merchandise questions and led customers to wanted items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Placed special orders or called other stores to find desired items.
- Watched for and recognized security risks and thefts to prevent or handle situations.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
Automotive Detailer
Luther BLoomington Hyundai
Bloomington, Minnesota
02.2022 - 09.2022
- Cleaned and polished vehicles to enhance appearance and customer satisfaction.
- Inspected vehicles for cleanliness and identified areas needing attention.
- Collaborated with team members to ensure efficient workflow during busy periods.
- Utilized various cleaning tools and products to achieve high-quality results.
- Assisted in training new detailers on proper techniques and safety protocols.
- Washed wide range of vehicles each day.
- Cleaned interior and exterior of vehicles using vacuums, steamers, polishers, buffers and other detailing tools.
- Cleaned windows inside and outside of vehicle with appropriate cleaning solution and paper towels.
- Applied waxes and polishes to the vehicle's body to protect its paint finish.
- Inspected finished products to ensure they meet customer satisfaction standards.
- Restored headlights by removing oxidation with a buffing compound then sealed the headlight lens cover.
- Removed dirt and debris from upholstery, carpets and mats using brushes, vacuums and steam cleaners.
- Ensured compliance with all safety regulations while performing automotive detailing tasks.
- Polished chrome trim on vehicles with a cloth wheel buffer or electric polisher and buffer machine.
- Identified areas needing extra attention such as tar removal from bumpers or rust removal from doors.
- Sanitized interiors using germicidal wipes or sprays that are safe for use in automobiles.
- Operated air compressors for blowing dust out of cracks and crevices in dashboards or consoles.
- Tested various cleaning agents on inconspicuous spots before applying them on entire surface area of car.
- Used different types of cleaners to remove grease stains from engine compartments or wheels.
- Performed minor repairs such as replacing wiper blades or light bulbs on vehicles.
- Identified issues affecting safety and brought up to shift supervisor for resolution.
- Cleaned cars both externally and internally by hand or with use of automated equipment.
- Maintained cleanliness and presentation of stockroom and organized chemical racks by size, style and color for visual appeal.
- Removed stickers and decals from vehicle exteriors without damaging paint.
- Cleaned and conditioned leather, vinyl, and other interior materials.
- Provided customer service, explaining detailing processes and addressing concerns.
- Performed clay bar treatments to remove impurities from vehicle exteriors.
- Executed engine detailing to remove grime and improve appearance.
- Maintained a clean and organized work environment to ensure efficient operations.
- Customized detailing services based on vehicle condition and customer requests.
- Employed high-pressure wash systems for pre-cleaning and final rinse-off.
- Managed inventory of cleaning supplies and equipment, ensuring availability for tasks.
- Inspected vehicles thoroughly before and after detailing to ensure quality of work.
- Scheduled detailing appointments and managed time effectively to meet customer demands.
- Drove vehicles to or from workshops or customer workplaces or homes.
Receptionist Manager
Paradise Carwash
Bloomington, Minnesota
11.2016 - 02.2022
- Managed front desk operations, ensuring smooth daily workflow and customer experience.
- Coordinated appointment scheduling for staff and clients, optimizing time management.
- Supervised receptionist team, providing guidance and support in daily tasks.
- Maintained office supplies inventory, ensuring adequate stock levels for operations.
- Handled customer inquiries via phone and email, delivering prompt assistance.
- Implemented training programs for new receptionists to enhance service delivery.
- Developed and maintained filing systems for efficient record-keeping processes.
- Collaborated with other departments to streamline communication and enhance service quality.
- Compiled reports on reception activities, such as sales of company-promoted packages and cash register accuracy.
- Monitored the front desk area to ensure it was kept clean and organized at all times.
- Answered phone calls promptly while routing them appropriately within the organization's structure.
- Greeted and directed all visitors, clients, and customers in a professional manner.
- Responded to customer complaints in a timely manner while ensuring their satisfaction with resolution of issues.
- Managed daily office operations including tracking supplies, updating records, managing mail distribution, and responding to inquiries.
- Performed data entry tasks related to customer information into computer databases for record keeping purposes.
- Trained junior staff members on how to use various office equipment such as printers or fax machines.
- Provided administrative support to executive team members when necessary.
- Collaborated with other departments regarding special projects or events that required reception assistance.
- Organized and scheduled meetings for staff members and external stakeholders.
- Assisted with onboarding new employees by providing orientation materials and answering questions about policies and procedures.
- Served as a liaison between the business' internal teams and external vendors or contractors when necessary.
- Conducted regular audits of incoming shipments against purchase orders to verify accuracy of deliveries.
- Organized and maintained documents, files and records.
- Monitored office supplies to replenish needed inventory before depletion.
- Pitched in to help with office tasks during busy periods and staff absences.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Created and revised systems and procedures by analyzing operating practices, recordkeeping systems and forms control.
- Determined staffing requirements, interviewing, hiring and training new employees.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
Education
High School Diploma -
Elk River High School
Elk River, MN06-2016
Some College (No Degree) -
Anoka Ramsey Community College
Cambridge, MNSkills
- Compliance review
- Data compilation and reporting
- Customer relationship management
- Industry regulation awareness
- Dispute resolution strategies
- Effective communication
- Attention to detail
- Problem solving
- Appointment booking
- Records management
- Error reviews
- Payment issuing
- Paperwork processing
More About Me!
- I am currently in school for Surgical Nursing, and am looking for a part-time position to help financially support me throughout the course of my degree.
Timeline
Warranty Administrator
Luther Bloomington Hyundai
05.2024 - 07.2025
Sales Associate
Luther Bloomington Hyundai
09.2022 - 05.2024
Automotive Detailer
Luther BLoomington Hyundai
02.2022 - 09.2022
Receptionist Manager
Paradise Carwash
11.2016 - 02.2022
High School Diploma -
Elk River High School
Some College (No Degree) -
Anoka Ramsey Community College