MADISON MILLER
WINSTON SALEM,NC
Summary
Strategic PFS Representative offering 3 years of comprehensive experience determining best retirement and budgeting plans for clients in Winston-Salem, NC . Well-versed in recommending investment solutions, gathering financial data and conducting thorough portfolio reviews. Proficient in epic and word. Accommodating and logical professional dedicated to developing tailored solutions and actionable ideas to promote client satisfaction.
Overview
3
3
years of professional experience
Work History
PFS REPRESENTATIVE (FLOAT POOL)
ATRIUM WAKE FOREST BAPTIST
WINSTON SALEM, NC
12.2021 - Current
- Interacted with child welfare personnel and social workers in cases involving concerns about overall well-being.
- Aided in designing healthcare plans for pediatric patients based on individual medical needs and living situations.
- Completed clerical tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Coordinated, scheduled and arranged medical appointments.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Obtained pre- and post-treatment vital signs and weight.
- Set up specialty appointments with customers.
CSR II INTERNET & VOICE REPAIR
SPECTRUM
GREENSBORO, NC
05.2020 - 12.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Recommended products to customers, thoroughly explaining details.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Delivered prompt service to prioritize customer needs.
- Educated customers about billing, payment processing and support policies and procedures.
Reservation Sales Agent
HILTON
WFH, NC
09.2019 - 05.2020
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Assisted call-in customers with questions and orders.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Logged reports, expenses, receipts and sales documents into digital database.
- Performed cold-calling and follow-ups with leads to secure new revenue.
Education
High School Diploma -
North Davidson High School
Lexington, NC06.2016
Skills
- Software Applications
- Customer Locating
- Customer Advising and Referral
- Insurance Authorizations
- Payment Scheduling
- HIPAA Guidelines
- Patient Database Updates
- Analytical and Critical Thinking
- Updating Medical Records
- Clinical and Operational Judgement
- Completing Insurance Forms
- Patient Relations
- Medical History Collection
- Insurance Claims
- Medical Assistance
Timeline
PFS REPRESENTATIVE (FLOAT POOL)
ATRIUM WAKE FOREST BAPTIST
12.2021 - Current
CSR II INTERNET & VOICE REPAIR
SPECTRUM
05.2020 - 12.2021
Reservation Sales Agent
HILTON
09.2019 - 05.2020
High School Diploma -
North Davidson High School
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