Madison Miller
Mesa,Arizona
Summary
Rational supply chain support and analyst with2 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
4
4
years of professional experience
Work History
Product Sales Support Admin (PSSA)
US Foods
03.2022 - Current
- Approves and bills out credit requests - billing concepts or vendors
- Assists in service levels staying at 99.0% by ensuring all requests are completed in a timely manner
- Created power query based spreadsheet that eliminates gaps in supply for promotions for 12 concepts that has eliminated waste in warehouses
- Queried databases for information needed for report processing.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- Enhanced customer satisfaction rates through detailed analysis of customer feedback data and subsequent improvements in service offerings.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
Customer Service Rep.
Bridgecrest
02.2020 - 02.2021
- Utilized customer service software to manage interactions and track customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained up-to-date knowledge of product and service changes.
- Received influxes of up to 100 calls a day from various customers with multiple questions, comments and concerns,
Education
Bachelors Degree in Business -
GCU
11.2025
Skills
- Proficient in Microsoft Office; Excel - Powerquery Editor, Prism, Tandem, Salesforce, SOA
- Competitive Analysis
- Systems Analysis
- SQL
- Relaying Complex Information
- Project Management
- Documentation And Reporting
Professional Projects
- Built a power-query spreadsheet from scratch to track the promotions for 12 concepts
- Coded the editor to pull information from Sigma every week and update accordingly
- Created the tracker to show where we would have gaps in supply & created conditions for certain columns to show if there will not be enough on hand, a lead time issue, or if we are overbuying product
- Presented this tracker to the Account Managers for each concept as well as the president of the company
- This is being integrated to our West side
Timeline
Product Sales Support Admin (PSSA)
US Foods
03.2022 - Current
Customer Service Rep.
Bridgecrest
02.2020 - 02.2021
Bachelors Degree in Business -
GCU