Madison Miller
Park City,Utah
Summary
Customer service professional prepared for role with robust background in customer service and retail management. Successfully managed team collaboration and store operations, consistently meeting sales targets. Reliable team player with adaptability and strong problem-solving skills, ensuring smooth daily operations and positive customer interactions.
Overview
7
7
years of professional experience
Work History
Retail Key Holder
Free People
01.2021 - Current
- Performed category maintenance by rotating products according to company product rotation policy.
- Increased customer satisfaction by providing exceptional product knowledge and personalized service.
- Mentored new employees on product features, sales techniques, and company procedures to enhance overall team performance.
- Conducted routine audits of store presentation standards, ensuring adherence to visual merchandising guidelines.
- Processed returns and exchanges swiftly, ensuring a positive customer experience while adhering to company policies.
- Opened and closed store at proper times for reliable services.
- Managed the store during the absence of higher-level supervisors, maintaining smooth daily operations and meeting sales goals.
Snowboard Instructor
Vail Resorts Inc
11.2017 - Current
- Evaluated student progress regularly, adjusting lesson plans as needed to ensure continued improvement in skills and confidence on the slopes.
- Enhanced student performance by developing and implementing engaging snowboarding lessons tailored to individual skill levels.
- Boosted customer satisfaction by providing personalized guidance and support throughout the snowboarding sessions.
- Engaged beginners in basic snowboarding skills while maintaining a fun environment that encouraged ongoing participation.
- Organized and led 18-32 weekly classes and 1-10 individual sessions.
Assistant Manager
Garden Cafe at Park City Gardens
05.2022 - 02.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Bachelor of Arts - Theatre
Wayne State University
Detroit05-2017
Skills
- Store operations
- Cash handling accuracy
- Employee training
- Social media marketing
- Merchandise display
- Loss prevention strategies
- Customer service
- Workplace safety
- Food safety compliance
- Attention to detail
- Adaptability under pressure
- Latte art mastery
- Specialty drink preparation
Timeline
Assistant Manager
Garden Cafe at Park City Gardens
05.2022 - 02.2025
Retail Key Holder
Free People
01.2021 - Current
Snowboard Instructor
Vail Resorts Inc
11.2017 - Current
Bachelor of Arts - Theatre
Wayne State University
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