Madison Miller
Naples
Summary
Organized and personable with positive, upbeat attitude and strong communication skills. Possesses solid foundation in office software and administrative tasks, including scheduling and document management. Committed to enhancing office efficiency and supporting team goals.
Overview
5
5
years of professional experience
Work History
Clinical Secretary
Canandaigua Medical Group
01.2024 - Current
- Assisted in the training of new clinical secretaries, ensuring they were well-versed in policies and procedures related to their roles.
- Supported the successful implementation of new clinic software, assisting in staff training and troubleshooting any issues that arose during the transition.
- Fostered strong relationships with patients, providing empathetic support during their visits while addressing any concerns they may have had about their care plans.
- Enhanced patient experience by efficiently managing appointment scheduling and medical record updates.
- Maintained patient privacy by strictly adhering to HIPAA regulations during all interactions with patients and their records.
- Ensured accurate documentation, timely updating patients'' files with relevant information.
Crew Member
McDonald's
06.2020 - 09.2023
- Cleaned and maintained all areas of the restaurant to promote a clean image
- Performed serving, cleaning, and stocking to high standards and provided excellent customer satisfaction
- Worked with floor team and managers to meet a wide range of customer needs
- Accurately operated cash register to process customer payments
- Provided excellent customer service by greeting customers and meeting quality expectations.
Video Team Lead
Alfred State College
08.2022 - 05.2023
- Conducted training and mentored team members to promote productivity
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards
- Saw concepts through to completion by working to develop final edits, color, and other elements in a post-production process
- Created short-form videos, animated gifs and motion graphics for social media posts
Education
Bachelor of Science - Digital Media And Animation
Alfred State College
05.2023
Skills
- Verbal and Written Communication
- Adaptable to change
- Clinical documentation
- Office administration
- Active listening
- Critical thinking
- Quality Control
- Adobe Creative Cloud
- Creative Collaboration
- Video Production and Editing
Timeline
Clinical Secretary
Canandaigua Medical Group
01.2024 - Current
Video Team Lead
Alfred State College
08.2022 - 05.2023
Crew Member
McDonald's
06.2020 - 09.2023
Bachelor of Science - Digital Media And Animation
Alfred State College
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