Madison Mills
Indian Land,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Excellent reputation for resolving problems, improving customer satisfaction, great communication, and exceeding expectations.
Overview
11
11
years of professional experience
Work History
Sales Associate, Licensed Insurance Agent
The Hartford
03.2023 - Current
- Analyze and identify client needs by active listening, recommend insurance products relatable to their needs, and guide them through setting up their policy.
- Provide excellent customer service by answering client questions and addressing their concerns, while building trust that I am giving them correct coverage.
- Able to adapt and thrive in a fast-paced environment, handling an average of 30-40 inbound calls per day.
- Passed state licensure on first try, and able to maintain all state licenses relative.
- Strong ability to work both independently and part of a team.
- Stay informed about insurance products, pricing, and industry trends in a very fast changing industry.
- Able to meet and exceed monthly goals by setting weekly and monthly goals with my manager through SMART plans and excel trackers.
Real Estate Agent
Keller Williams Realty
08.2021 - 03.2023
- I advise clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
Salesperson
Hendrick Automotive Group
06.2020 - 08.2021
- Assist many customers to find the perfect vehicle to meet their needs, promote sales offers at the dealership, and participate in test drives.
- Completed over 25 phone calls per day to lead generate and increased my sales by always establishing relationships with my customers to create referrals.
- Worked to build relationships with customers and built potential for additional sales.
- Logged reports, expenses, receipts and sales documents into digital database.
- Improved customer service and telecommunication skills to build lasting relationships.
Real Estate Agent
Realty One Group Dockside
01.2020 - 04.2020
- I advise clients about market conditions, conduct walkthroughs, and provide guidance and assistance through the process of buying, selling, or leasing properties.
- Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
- Communicated with clients to understand property needs and preferences.
- Advertised client properties through websites, social media and real estate guides.
- Reviewed market research data and changed sales plans accordingly.
- Developed and maintained relationships with clients through networking, postcards and cold calling.
Contact Center Representative/Data Entry Specialist
Founders Federal Credit Union
01.2019 - 12.2019
- Assisted members with their accounts, services, such as account balances and interest rates and fees
- Helped members protect their accounts by reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Responded to customer calls and emails to answer questions about products and services.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Answered average of 100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Assistant Manager/Administrative Assistant
HI-LITES
05.2017 - 06.2019
- This was a part-time/seasonal job; unfortunately, Hi-Lites did close in June of 2019.
- Responsible for making sure that daily operations of store ran smoothly by supporting staff on floor and handling administrative duties.
- Duties included: inspecting inventory shipments, resolving customer complaints, opening and closing store, handling money.
- Performed accounting activities by preparing expense reports, purchase orders and invoices.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Daycare Worker
Carolina Christian Academy
06.2017 - 08.2018
- Supervise and monitor safety of children.
- Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Taught children to organize toys, wash hands and share by leading by example.
- Monitored entrances and exits to maintain safety and organized environments,
- Kept notes of behavior issues, food served and medications administered to children.
- Met with parents about daily activities, positive developments and issues.
Cashier
Food Lion
03.2014 - 04.2017
- Assist customers with in-store check-out process.
- Main duties included ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment and giving appropriate change.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
Licence - Real Estate
Pinnacle Real Estate Academy
Myrtle Beach, SC12.2019
Associate of Science - Science Education
University of South Carolina-Lancaster
Lancaster, SC04.2017
High School Diploma -
Central High School
Pageland, SC2015
Skills
- MLS Data Entry and Maintenance
- Self Starter
- Phone Etiquette, Multi-Line Telephone Systems
- Data Input, Computer Skills, CRM Software
- Document Management and Storage
- Word Processing
- Strong Organizational Skills
- Research and Analytical Skills
- Office Management
- Database and Client Management Systems
- Appointment Coordination
- Data Entry Documentation
- Fast typing speed
- Highly Efficient and Productive
- Writing and Editing Skills
Additional Information
- Personal Lines License since 2023
- Real Estate License-NC/SC licensed
- SC License #116678 | NC License #339166
- Early Childhood Education
Timeline
Sales Associate, Licensed Insurance Agent
The Hartford
03.2023 - Current
Real Estate Agent
Keller Williams Realty
08.2021 - 03.2023
Salesperson
Hendrick Automotive Group
06.2020 - 08.2021
Real Estate Agent
Realty One Group Dockside
01.2020 - 04.2020
Contact Center Representative/Data Entry Specialist
Founders Federal Credit Union
01.2019 - 12.2019
Daycare Worker
Carolina Christian Academy
06.2017 - 08.2018
Assistant Manager/Administrative Assistant
HI-LITES
05.2017 - 06.2019
Cashier
Food Lion
03.2014 - 04.2017
Licence - Real Estate
Pinnacle Real Estate Academy
Associate of Science - Science Education
University of South Carolina-Lancaster
High School Diploma -
Central High School
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