Madison Milton
Arlington,Texas
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice. Dedicated to being the brand expert and providing all relevant services.
Overview
10
10
years of professional experience
Work History
Client Advisor
Louis Vuitton - LVMH
06.2019 - 02.2024
- Enhanced client experiences by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Provided a story-telling experience to romanticize all products.
- Able to multi-task by using multiple systems at once
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Facilitated smooth transactions between clients by coordinating with internal departments such as operations, legal, or compliance.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Assisted client with order modifications - rejected orders, canceling orders, rerouting client parcels.
- Provided clients with information regarding benefits to creating a client profile and MyLV account.
- Assisted with store information and services
Customer Service Representative
Premier Golf
06.2016 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online tee times to improve overall customer experience.
- Advised of availability for tee times and cancellation requests to 11 golf courses.
- Assisted customers with inquiries about course conditions and course management.
- Assisted customers with membership information.
Golf Coach
The First Tee Of Greater Seattle
09.2013 - 12.2015
- Enhanced player performance by providing personalized coaching.
- Conducted comprehensive swing analysis for improved technique and increased accuracy on the course.
- Developed strategic game plans to optimize player success during tournaments and matches.
- Collaborated with other coaches, sharing best practices for consistent growth in coaching skills.
- Helped teach life skills.
- Demonstrated what the 9 Core Values means on and off the golf course - Respect, Responsibility, Confidence, Courtesy, Judgement, Sportsmanship, Honesty, Integrity, and Perseverance.
- Made sure it was an enjoyable healthy learning experience for the participants and their families.
Education
Bellevue College
Bellevue, WA12.2017
High School Diploma -
Kennedy Catholic High School
Burien, WA05.2016
Skills
- Client Development - building client relationships
- Product Knowledge - product alternatives, product availability, launch/obsolete date information
- Consultative Selling - cross selling
- Client Resolutions - client retention strategies
- Detail-Orient
- Ability to multi-task
- Empathetic and strategic
- Organizational skills
- Active listening
- Problem-solving abilities
- Professionalism and etiquette
- Customer service orientation
Timeline
Client Advisor
Louis Vuitton - LVMH
06.2019 - 02.2024
Customer Service Representative
Premier Golf
06.2016 - 05.2019
Golf Coach
The First Tee Of Greater Seattle
09.2013 - 12.2015
Bellevue College
High School Diploma -
Kennedy Catholic High School
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