Madison Milton
Menifee,CA
Summary
Communicative and organized Client Advisor with experience providing exceptional client support services. Adapt at managing existing client relationships and formulating and implementing advice. Dedicated to being the brand expert and providing all relevant services.
Overview
8
8
years of professional experience
Work History
Client Advisor
Louis Vuitton - LVMH
Irving, TX
06.2019 - 02.2024
- Enhanced client experiences by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Contributed to company growth by identifying new business opportunities and cross-selling services.
- Streamlined processes for improved efficiency, enabling quicker response times to client requests.
- Provided a story-telling experience to romanticize all products.
- Able to multi-task by using multiple systems at once
- Developed strong rapport with clients through active listening and empathetic understanding of their goals and concerns.
- Utilized advanced problem-solving skills to address unique client challenges and identify appropriate solutions.
- Demonstrated adaptability by quickly learning new systems, tools, or products as necessary for the job.
- Facilitated smooth transactions between clients by coordinating with internal departments such as operations, legal, or compliance.
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Assisted client with order modifications - rejected orders, canceling orders, rerouting client parcels.
- Provided clients with information regarding benefits to creating a client profile and MyLV account.
- Assisted with store information and services
Customer Service Representative
Premier Golf
Seattle, WA
06.2016 - 05.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online tee times to improve overall customer experience.
- Advised of availability for tee times and cancellation requests to 11 golf courses.
- Assisted customers with inquiries about course conditions and course management.
- Assisted customers with membership information.
Golf Coach
The First Tee of Seattle
Battle Ground , WA
12.2015 - 02.2016
- Enhanced player performance by providing personalized coaching.
- Conducted comprehensive swing analysis for improved technique and increased accuracy on the course.
- Developed strategic game plans to optimize player success during tournaments and matches.
- Collaborated with other coaches, sharing best practices for consistent growth in coaching skills.
- Helped teach life skills.
- Demonstrated what the 9 Core Values means on and off the golf course - Respect, Responsibility, Confidence, Courtesy, Judgement, Sportsmanship, Honesty, Integrity, and Perseverance.
- Made sure it was an enjoyable healthy learning experience for the participants and their families.
- Inspected packages for accuracy and completeness before shipping.
- Organized tournaments, competitions and other events related to the sport of golf.
- Maintained records of scores and handicaps for each student golfer.
- Created lesson plans for classes and private lessons, covering fundamentals such as grip, stance, posture, swing mechanics.
- Analyzed video recordings of players' swings to identify areas needing improvement.
- Identified weaknesses within each student's game by observing them during play or practice rounds.
- Administered physical conditioning exercises designed specifically for improving performance in golfing activities.
- Recommended equipment upgrades when necessary in order to maximize performance capabilities.
Packer Shipper
The UPS Store Inc.
Tukwila , WA
12.2015 - 02.2016
- Unloaded and loaded trucks with merchandise for distribution.
- Organized inventory in the warehouse according to established procedures.
- Operated forklifts, pallet jacks, shrink wrap machines, and other equipment as needed.
- Prepared documents such as bills of lading, invoices, manifests, and purchase orders.
- Checked stock levels on a daily basis to ensure availability of items for shipment.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Reported any damaged goods or discrepancies between actual product received versus what was ordered to management immediately upon discovery.
- Performed regular maintenance checks on vehicles being used for delivery purposes.
Education
High School Diploma -
Kennedy Catholic High School
Burien, WA05.2016
Skills
- Client Development - building client relationships
- Product Knowledge - product alternatives, product availability, launch/obsolete date information
- Consultative Selling - cross selling
- Client Resolutions - client retention strategies
- Detail-Orient
- Ability to multi-task
- Empathetic and strategic
- Organizational skills
- Active listening
- Problem-solving abilities
- Professionalism and etiquette
- Customer service orientation
Timeline
Client Advisor
Louis Vuitton - LVMH
06.2019 - 02.2024
Customer Service Representative
Premier Golf
06.2016 - 05.2019
Golf Coach
The First Tee of Seattle
12.2015 - 02.2016
Packer Shipper
The UPS Store Inc.
12.2015 - 02.2016
High School Diploma -
Kennedy Catholic High School
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