Madison Minihan

Work History

Washington State Fair & Events Center

07.2021 - 11.2024

Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
Filed paperwork and organized computer-based information.
Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Handled confidential and sensitive information with discretion and tact.
Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
Promoted team productivity by keeping supplies organized and well-stocked.
Self-motivated, with strong sense of personal responsibility.
Managed time efficiently in order to complete all tasks within deadlines.
Skilled at working independently and collaboratively in team environment.
Proven ability to learn quickly and adapt to new situations.
Provided administrative support for diverse business requirements.

Cascade Eye and Skin Centers

12.2020 - 07.2021

Managed waiting room operations effectively, addressing any issues or concerns that arose during peak hours.
Verified insurance eligibility and coverage for patients.
Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
Filed and maintained patient records in accordance with HIPAA regulations.
Applied administrative knowledge and courtesy to explain procedures and services to patients.
Built and maintained positive working relationships with patients and staff.
Greeted and assisted patients with check-in procedures.
Stayed calm under pressure to and successfully dealt with difficult situations.
Facilitated communication between patients and various departments and staff.
Verified patient insurance eligibility and entered patient information into system.
Assisted patients in filling out check-in and payment paperwork.

Minihan Roofing LLC

06.2018 - 12.2020

Tracked expenses and documented records using Quickbooks.
Entered invoice data into the company database and updated details, including customer contacts and delivery dates to keep information current.
Assisted with administrative tasks, including filing, and answering phones.
Coordinated project materials, including managing physical and digital files, monitoring spreadsheets and updating reports.
Processed financial documents including contracts, expense reports and invoices.
Communicated with vendors to place and receive orders.
Communicated with customers to provide and receive invoices for materials and services provided.
Set up and maintain physical and electronic filing systems.
Directed customer communication to appropriate department personnel, in addition to providing information to resolve inquiries and bolster customer satisfaction.

Washington State Fair & Events Center

08.2019 - 09.2019

Resolved ticket issues quickly to satisfy customers and reduce wait times.
Answered guest questions, delivering the most accurate and updated information available.
Processed cash and credit card payments, promptly returning receipts, coins, bills and payment cards to customers.
Directed patrons to restrooms and other amenities within the facility.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Counted cash drawer at the end of shift and prepared bank deposits.
Acquired detailed knowledge of services, promotions and events to offer added value to customers.
Provided excellent service and attention to customers in face-to-face encounters and through phone conversations.
Provided tickets to customers for fair admission and paid events by utilizing ShoWare software.