Summary
Overview
Work History
Education
Skills
Timeline
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Madison Minnich

Atlanta,GA

Summary

Personable and energetic professional committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in building relationships, organization and communication skills.

Overview

7
7
years of professional experience

Work History

Administrative Receptionist

Thrive Capital
09.2022 - 06.2023
  • Managed multiple tasks simultaneously and met time-sensitive deadlines.
  • Collected NDA's for incoming visitors, scheduled conference room space for high volume of meetings.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Greeted high-profile guests professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Handled administrative assignments independently with good judgement and critical thinking skills.
  • Assisted internal team administrative needs to maximize efficiency and team productivity.
  • Maintained an immaculate office space and prepared venue for events.

Sales and Service Supervisor

AvalonBay, Midtown West
02.2021 - 08.2022
  • Oversaw day to day operations of a 550 unit community.
  • Supervised leasing team to achieve monthly sales goals while overseeing prospect follow-up from first visit through move-in.
  • Conducted virtual appointments for prospective tenants to introduce them to the Avalon brand.
  • Negotiated renewal contracts to maximize revenue for the property and maintaining occupancy.
  • Counseled tenants through disputes, renewal decisions, and complaints by providing excellent customer service.
  • Presented customer feedback and offered solutions internally with the goal of continuously improving customer experience.
  • Researched market conditions and competitor rates to formulate weekly pricing projections.
  • Compiled resident and prospect customer service feedback to improve Net Promoter Score metrics.
  • Maintained standards for merchandising of community and upholding a luxury product.
  • Ensured all documentation is entered into appropriate information systems to ensure compliance with operating procedures
  • Secured 157 leases at AvalonBay Communities.

Sales and Service Supervisor

AvalonBay, West Chelsea
09.2019 - 02.2021
  • Cultivated leasing team at a 305 unit residential community to achieve monthly sales goals.
  • Contributed to leasing goal by leading tours and supporting prospects through leasing process.
  • Achieved or exceeded projected leasing goal 11 out of 12 months of 2020 and personally leased 140+ homes.
  • Audited and organize resident files to ensure all qualification standards have been met for approval.
  • Maintained required metrics pertaining to resident feedback and prospect outreach.
  • Generated and offered renewal leases to current residents and negotiated renewal rate in the best interest of the business.
  • Resolved resident disputes including lease breaks, transfers, maintenance complaints, sublet requests, and community concerns.

Leasing Agent

AvalonBay, AVA High Line
09.2018 - 09.2019
  • Lead tours of 405 unit community, demonstrating expert knowledge of surrounding competitors and market conditions.
  • Inspected and ensured apartments were prepared up to a luxury standard prior to resident move-in.
  • Created community by building rapport with residents and maintaining positive relationships.
  • Responded to all concerns and complaints empathetically and with great urgency.
  • Negotiated renewal rates with residents to achieve the best outcome for tenant and the business.

Leasing Agent

Scion
09.2016 - 05.2018
  • Generated over $1.2M in revenue over the course of three and a half month 2017 leasing season finishing as top leasing agent.
  • Prepared and executed leases in accordance with property standards.
  • Provided personalized tours to prospective residents during the prelease of the 990 bed property.
  • Resolved resident issues including roommate disputes, lease violations, and damage.
  • Worked as a member of a ten-person leasing team in a fast-paced and dynamic sales environment.

Education

Bachelor of Fine Arts - Acting

Florida State University
Tallahassee, FL
05.2018

Skills

  • Microsoft Office
  • Verbal and Written Communication
  • Customer Satisfaction
  • Time Management
  • Organization Skills
  • Goal Attainment

Timeline

Administrative Receptionist

Thrive Capital
09.2022 - 06.2023

Sales and Service Supervisor

AvalonBay, Midtown West
02.2021 - 08.2022

Sales and Service Supervisor

AvalonBay, West Chelsea
09.2019 - 02.2021

Leasing Agent

AvalonBay, AVA High Line
09.2018 - 09.2019

Leasing Agent

Scion
09.2016 - 05.2018

Bachelor of Fine Arts - Acting

Florida State University

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