Summary
Overview
Work History
Education
Skills
Timeline
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Madison Mitchum

Fort Hood,TX

Summary

Dedicated and quick-learning team player eager to contribute to a dynamic organization that values strong communication and exceptional customer service skills. Committed to delivering outstanding results while gaining practical experience in a collaborative environment. Passionate about leveraging interpersonal abilities to enhance customer satisfaction and drive team success. Seeking an opportunity for professional growth while making a meaningful impact within the company.

Overview

6
6
years of professional experience

Work History

Loan Specialist

Regional Finance
02.2023 - 04.2024
  • Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
  • Reviewed credit histories from applicants and determined feasibility of granting requested loans.
  • Built referral business by meeting with local financial planning, home builders and real estate professionals.
  • Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
  • Reviewed loan agreements to confirm completeness and accuracy.
  • Worked closely with underwriters during the application review process.
  • Performed daily maintenance of loan applicant database.
  • Verified client financial information to determine creditworthiness and loan eligibility.
  • Maintained accurate records of all customer interactions related to loan processing activities.
  • Managed multiple tasks simultaneously while meeting tight deadlines.
  • Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
  • Negotiated credit extensions to assist customers in paying overdue accounts.
  • Recorded and updated customer personal accounts with accurate contact information.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Participated in regular meetings with management team members to discuss progress on projects.
  • Performed due diligence to identify any potential issues with a given title.
  • Conducted lien searches on properties to ensure all liens were cleared prior to closing.

Shift Leader

MOD Pizza
11.2021 - 02.2023
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Enforced company policies and regulations with employees.
  • Completed physical inventory counts each month.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Trained new employees on proper cash routines, procedures and requirements.
  • Completed point of sale opening and closing procedures.
  • Managed inventory control, cash control and store opening and closing procedures.

Food Service Worker

Taco Bell
07.2020 - 10.2020
  • Kept lobby clean while making sure customers had what they needed.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Food Service Worker

Little Caesars
06.2018 - 03.2020
  • Greeted customers at counter to fulfill requests and answer questions.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Education

High School Diploma -

Cane Bay High School
06.2020

Skills

  • Customer service leadership
  • Strategic team guidance
  • Guest experience enhancement
  • Quality assurance checklists
  • POS system functionality expertise
  • Positive interpersonal skills
  • Client relations
  • Collaborative team member
  • Steadfast in responsibilities

Timeline

Loan Specialist

Regional Finance
02.2023 - 04.2024

Shift Leader

MOD Pizza
11.2021 - 02.2023

Food Service Worker

Taco Bell
07.2020 - 10.2020

Food Service Worker

Little Caesars
06.2018 - 03.2020

High School Diploma -

Cane Bay High School

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Madison Mitchum