Madison Mithaugen
Elbow Lake,MN
Summary
Personable and reliable individual with natural ability to build rapport and maintain positive client relationships. Possesses strong communication and problem-solving skills, with good understanding of customer service principles and techniques. Capable of creating meaningful impact by delivering exceptional service and fostering client satisfaction.
Overview
8
8
years of professional experience
Work History
Client Service Representative
VANCO
05.2022 - Current
- Delivered outstanding customer service by maintaining a professional demeanor during high pressure situations.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company's resources.
- Collaborated with other departments to develop ways to increase customer satisfaction.
Store Manager
Giddy Up and Go Boutique
09.2019 - 05.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
Administrative Assistant
Orchard Meadows Family Dental & Denture Clinic
04.2021 - 12.2021
- Optimized office workflow by effectively handling incoming calls, messages, emails, and faxes from patients and providers.
- Assisted with treatment planning, ensuring patients understood their options and financial responsibilities.
- Provided exceptional customer service by addressing patient concerns, inquiries, or complaints promptly while maintaining composure under difficult circumstances.
- Increased overall productivity by providing administrative support to dentists, hygienists, and other dental staff members.
- Contributed to a welcoming environment for all patients through friendly interactions and prompt assistance at the front desk.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Certified Medication Aide
Primrose Retirement Communities
08.2020 - 06.2021
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Administered medicine, creams, and drops prescribed by the doctor.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Reviewed medication orders for accuracy and completeness before administering medication.
Certified Medication Aide
The Village at Skyline Pines
06.2019 - 12.2020
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Administered medicine, creams, and drops prescribed by the doctor.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination.
- Safeguarded patient privacy by adhering strictly to HIPAA regulations during all aspects of medication handling and administration processes.
- Reviewed medication orders for accuracy and completeness before administering medication.
Certified Nursing Assistant
Good Samaritan Society
12.2018 - 06.2019
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Lutheran Brethren Homes
10.2017 - 12.2018
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Certified Nursing Assistant
Pioneer Care Center Nursing Home
11.2016 - 10.2017
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Education
High School Diploma -
New London-Spicer High School
New London06-2014
Skills
- Customer support
- Payment processing
- Call center experience
- Account management
- Computer skills
- Customer data confidentiality
- Problem resolution
- Work prioritization
Timeline
Client Service Representative
VANCO
05.2022 - Current
Administrative Assistant
Orchard Meadows Family Dental & Denture Clinic
04.2021 - 12.2021
Certified Medication Aide
Primrose Retirement Communities
08.2020 - 06.2021
Store Manager
Giddy Up and Go Boutique
09.2019 - 05.2022
Certified Medication Aide
The Village at Skyline Pines
06.2019 - 12.2020
Certified Nursing Assistant
Good Samaritan Society
12.2018 - 06.2019
Certified Nursing Assistant
Lutheran Brethren Homes
10.2017 - 12.2018
Certified Nursing Assistant
Pioneer Care Center Nursing Home
11.2016 - 10.2017
High School Diploma -
New London-Spicer High School
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