Madison Moegerle
Akron,OH
Summary
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions. Experienced with volleyball coaching and team management. Utilizes strategic planning and communication to enhance player development and team performance. Knowledge of fostering collaborative and results-driven team environment.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Antonios Brewwall
05.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Assistant Volleyball Coach
Ignite Volleyball Club
12.2022 - Current
- Promoted teamwork among players by emphasizing collaboration both on and off the court during practices and competitions.
- Assisted in organizing team-building activities such as community service projects, fostering a strong sense of camaraderie among athletes.
- Enhanced player skill development through individualized coaching sessions tailored to each athlete''s strengths and weaknesses.
- Organized detailed practice schedules, ensuring optimal time management for drills, conditioning, and skill-building exercises.
- Cultivated strong relationships with parents, addressing concerns while keeping them informed of player progress throughout the season.
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Reviewed and updated game strategies and techniques to optimize training sessions.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Prepared athletes for special competitions and tournaments.
Front Desk Receptionist
Physio Balance and Sports Performance
05.2022 - 08.2023
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Greeted visitors warmly, creating positive first impression of organization.
- Maintained strict confidentiality of sensitive information, upholding privacy standards.
Sales Associate
Hollister Co.
05.2021 - 05.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Science - Medical Anthropology
The Ohio State University
Columbus, OH04.2027
High School Diploma -
Archbishop Hoban
Akron, OH05.2023
Skills
- Customer Service
- Strong multitasking
- Active Learning
- Conflict Resolution
- Complex Problem-Solving
- Assertiveness
- Coordinating tasks
- Interactive communication skills
- Team Player
- Reliable and Trustworthy
- Flexible and Adaptable
- Active Listening and Communication
Languages
French
Limited Working
Timeline
Restaurant Hostess
Antonios Brewwall
05.2024 - Current
Assistant Volleyball Coach
Ignite Volleyball Club
12.2022 - Current
Front Desk Receptionist
Physio Balance and Sports Performance
05.2022 - 08.2023
Sales Associate
Hollister Co.
05.2021 - 05.2022
Bachelor of Science - Medical Anthropology
The Ohio State University
High School Diploma -
Archbishop Hoban
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