Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Monkevich

Gladstone,MI

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

5
5
years of professional experience

Work History

Manager

Dunham's Sports
Escanaba, MI
05.2023 - Current
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Entered time and attendance logs in preparation for payroll.
  • Delegated work to staff, setting priorities and goals.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Barista

Jo To Go
Escanaba, MI
02.2022 - 08.2022
  • Prepared and served coffee, espresso drinks, blended coffees and teas.
  • Managed morning rush of customers daily with efficient, levelheaded customer service.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Provided excellent customer service by responding to inquiries quickly and professionally.
  • Operated cash registers to process customer payments.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
  • Maintained calm demeanor during high-volume periods and special events.
  • Memorized recipes for specialty coffee beverages and seasonal offerings.
  • Maintained clean and organized workspace, enabling coworkers to locate resources and product.
  • Collected payments and provided accurate change.
  • Followed health, safety and sanitation guidelines to pass state inspections.
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Described menu items to customers and suggested products based on stated preferences.

Pizza Maker

Papa Murphy's
Escanaba, MI
06.2020 - 01.2022
  • Handled customer orders in a timely manner, ensuring accuracy of order.
  • Cleaned and sanitized kitchen surfaces and equipment.
  • Crafted pizzas using proper amount of dough and quantities of toppings according to specifications.
  • Kept stations stocked and ready for use to maximize productivity.
  • Prepared dough and sauce for pizzas according to recipes.
  • Complied with safety and sanitation guidelines to maintain health and well-being of customers and other staff.
  • Maintained inventory of ingredients such as cheese, vegetables, meats and spices.
  • Monitored quality of all products served to customers.
  • Cut toppings such as pepperoni, mushrooms or onions into small pieces ready for use on pizzas.
  • Stocked and managed inventory items using First-In First Out (FIFO) method to use products prior to expiration and reduce food waste.

Restaurant Hostess

Hudson's Classic Grill
Escanaba, MI
03.2019 - 06.2020
  • Greeted customers and escorted them to their tables.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
  • Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Restocked condiments, silverware, napkins, tablecloths. as needed.

Education

Some College (No Degree) - Construction Management

Michigan Technological University
Houghton, MI

Skills

  • Strategic Planning
  • Salesforce Management
  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Negotiation

Timeline

Manager

Dunham's Sports
05.2023 - Current

Barista

Jo To Go
02.2022 - 08.2022

Pizza Maker

Papa Murphy's
06.2020 - 01.2022

Restaurant Hostess

Hudson's Classic Grill
03.2019 - 06.2020

Some College (No Degree) - Construction Management

Michigan Technological University

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Madison Monkevich