MADISON MOODY
Gardena
Summary
Experienced customer service professional with over 4 years in fast-paced environments, eager to excel in a Call Center Agent role by leveraging exceptional communication, problem-solving, and relationship-building abilities. Proficient in call handling, order processing, and meticulous documentation upkeep to guarantee customer contentment and foster a diverse, inclusive work atmosphere.
Overview
5
5
years of professional experience
Work History
Material Handler
FedEx
11.2024 - 03.2025
- Placed bracing, straps and other protective devices onto items in transit to prevent damage.
- Maintained inventory records, including tracking incoming and outgoing shipments.
- Utilized forklift to move inventory items.
Cashier/Shelf Stocker
Walmart
01.2024 - 10.2024
- assisting with inquiries, handling price checks, and managing customer orders efficiently
- Ensured a clean and organized workspace to support a positive customer experience
- Processed transactions, including cash handling, maintaining accuracy and speed during high-volume operations
- Supported cross-functional teamwork to handle customer concerns and resolve issues effectively
- Processed customer transactions efficiently using POS systems, ensuring accurate cash handling.
Customer Service Representative/Call Center
Carmax
07.2022 - 11.2023
- Delivered excellent customer service by assessing individual needs and recommending appropriate products and services
- Accurately recorded customer information and sales orders, maintaining precise digital documentation
- High volume inbound call center, client billing inquiries, payments and payment plans
- Handled customer inquiries related to financing, offering prompt solutions and assisting in processing orders
Sales Associate
Floor & Decor
06.2021 - 05.2022
- Provided exceptional service by assisting customers with home improvement needs and recommending suitable products
- Managed inventory levels, ensuring in-stock and presentable conditions for assigned areas
- Efficiently processed returns and exchanges, adhering to company policies and inventory control procedures
Front End Associate/Cashier
Kroger
05.2020 - 06.2021
- Handled high-volume customer interactions, resolving concerns and answering inquiries about store products
- Processed transactions accurately by itemizing and totaling purchases and assisted with returns as necessary
- Maintained a friendly and inclusive customer environment, supporting store operations through excellent service
Education
High School Diploma -
Sprayberry Highschool
Marietta, GA06-2021
Skills
- Forklift operation
- Safety compliance
- Shipping logistics
- Team collaboration
- Problem solving
- Record keeping
- Time management
- Attention to detail
- Communication skills
- Conflict resolution
- Quality assurance
- Organizational skills
- Customer service and engagement
- Customer service skills
- Inbound customer service
- Material handling
- Workplace cleanliness
- Teamwork and collaboration
Timeline
Material Handler
FedEx
11.2024 - 03.2025
Cashier/Shelf Stocker
Walmart
01.2024 - 10.2024
Customer Service Representative/Call Center
Carmax
07.2022 - 11.2023
Sales Associate
Floor & Decor
06.2021 - 05.2022
Front End Associate/Cashier
Kroger
05.2020 - 06.2021
High School Diploma -
Sprayberry Highschool
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