Madison Moody
Dublin
Summary
Professional with experience in healthcare support, skilled in managing patient interactions and administrative tasks. Known for strong collaboration with teams, adapting to changing needs, and consistently achieving results. Proficient in scheduling, patient communication, and problem-solving, with focus on delivering quality service and ensuring patient satisfaction. Reliable and flexible, contributing effectively to team goals and patient care excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Patient Service Representative
Quantum Health
10.2024 - Current
- Facilitated patient scheduling and appointment management using electronic health record systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Coordinated communication between patients and healthcare providers to ensure seamless care delivery.
- Educated patients on insurance processes and payment options to enhance understanding and compliance.
- Implemented quality assurance measures to maintain high standards in patient service operations.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled customer service inquiries in person, via telephone and through email.
- Processed medical records requests efficiently, safeguarding patient privacy while ensuring timely information access for healthcare providers.
- Handled complex insurance pre-authorization processes accurately, enabling timely delivery of necessary medical services.
- Coordinated referrals efficiently between primary care providers and specialists, ensuring a seamless patient experience.
- Provided compassionate support for patients facing financial challenges, assisting them in navigating available resources and payment options.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Verified patient insurance eligibility and entered patient information into system.
Team Lead-call center agent
Kenneth's, Columbus
05.2022 - Current
- Mentored junior team members, fostering a culture of continuous improvement and collaboration.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Managed high-volume inbound calls, providing exceptional customer service and resolving inquiries efficiently.
- Trained and mentored new team members on call handling procedures and system navigation.
- Consistently met or exceeded performance targets through diligent attention to detail and strong communication skills.
- Exceeded daily call center metrics, consistently maintaining a high level of productivity and customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Provided support for escalated calls, acting as a liaison between the customer and upper management when necessary.
- Addressed customer account discrepancies and concerns.
Stylist
Kenneth's, Columbus
10.2020 - 05.2022
- Styled clients using current trends and personalized consultations to enhance customer satisfaction.
- Developed strong relationships with clients, ensuring repeat business through exceptional service and follow-up.
- Implemented new styling techniques to improve service offerings and stay competitive in the market.
- Conducted thorough consultations to assess client needs and recommend appropriate services or products.
- Maintained cleanliness and organization of workstations to ensure a welcoming environment for clients.
- Contributed to a positive work environment by supporting team members and assisting with tasks as necessary.
- Maintained up-to-date knowledge of fashion trends and industry news, ensuring relevant styling suggestions for clients.
- Provided excellent customer service by attentively listening to client needs and addressing concerns promptly.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Generated positive word-of-mouth marketing by providing an exceptional customer experience, leading to increased store traffic.
- Increased client confidence by teaching them how to style their outfits appropriately for various situations.
Stylist
Great Clips, Groveport
07.2020 - 10.2020
- Consulted with clients to determine style preferences and hair care needs.
- Executed customized haircuts, color treatments, and styling techniques to enhance client satisfaction.
- Maintained high standards of cleanliness and organization in the salon environment.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized styling advice and outfit recommendations.
- Organized sales area and work station to showcase products and boost sales.
- Provided constructive feedback during fittings, helping clients refine their personal style preferences.
- Resolved guest complaints about service or style.
- Educated customers on products to maximize benefits.
- Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Trimmed, cut, and shaped hair and hairpieces based on customer preference.
- Counted and documented opening and closing cash amounts daily.
- Determined appropriate hair treatments based on conditions and textures.
Receptionist
Great Clips, Groveport
05.2020 - 07.2020
- Check customers in and bring them into the store efficiently and keep the reception area clean and in order.
- Managed front desk operations, ensuring efficient customer check-in and appointment scheduling.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Team Leader
Wendy's, Canal Winchester
03.2018 - 05.2020
- Accept payment and compute bills using a cash register, Communicate efficiently with customers regarding orders, comments, and complaints.
- Led team in delivering exceptional customer service, enhancing guest satisfaction and loyalty.
- Trained and mentored new staff, fostering a collaborative and efficient work environment.
- Monitored team performance metrics, identifying areas for improvement and training opportunities.
- Resolved customer issues promptly, contributing to positive feedback and repeat business.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Intern
Kenneths, Reynoldsburg
06.2019 - 02.2020
- Assisting with certain clients and services, keeping salon area clean and engaging with customers.
- Supported daily administrative tasks and maintained organized documentation for project tracking.
- Assisted in managing schedules to enhance workflow efficiency.
Education
No Degree - Cosmetology
Fairfield Career Center
Carroll, Ohio05.2020
High School Diploma -
Bloom Carroll High School
Carroll, Ohio05.2020
Skills
- Customer Service Skills
- Multi-Task Management
- Team Player
- Creative Problem Solving
- Adaptability
- Strong Communication
- Insurance verification
- HIPAA compliance
- Insurance verifying
- Appointment scheduling
- Payment collection
- Medical insurance
- Phone etiquette
- Phone and email etiquette
- Problem-solving
- Quality assurance
- Referral coordination
- Team leadership
- Friendly and outgoing
- Customer follow-up
Certification
- Cosmetologist License - 2020
Timeline
Patient Service Representative
Quantum Health
10.2024 - Current
Team Lead-call center agent
Kenneth's, Columbus
05.2022 - Current
Stylist
Kenneth's, Columbus
10.2020 - 05.2022
Stylist
Great Clips, Groveport
07.2020 - 10.2020
Receptionist
Great Clips, Groveport
05.2020 - 07.2020
Intern
Kenneths, Reynoldsburg
06.2019 - 02.2020
Team Leader
Wendy's, Canal Winchester
03.2018 - 05.2020
No Degree - Cosmetology
Fairfield Career Center
High School Diploma -
Bloom Carroll High School