Madison Moore
Eden,NC
Summary
Proven Customer Service Representative with a track record of resolving high-stress situations and boosting customer loyalty at Eden Drug Health Mart. Excelled in multitasking and problem resolution, enhancing team efficiency and customer satisfaction. Skilled in Microsoft Excel and CPR, demonstrating a balance of technical and interpersonal abilities.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Eden Drug Health Mart
10.2023 - 11.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Restaurant Hostess
Mayflower Seafood Restaurant
07.2022 - 07.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Customer Service Representative
Eden Jewelry
03.2022 - 07.2022
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Certificate - Dental Assisting
Accelerated Academy
1515 Yanceyville St11-2024
High School Diploma -
Britain Academy
155 North Point Ave #20602-2023
Skills
- Customer service
- Problem resolution
- Call center experience
- Microsoft Excel
- CPR certification
- First Aid
- Rescue Squad
Experience in fast paced environments
Managing medicines for customers, multitasking while helping customers, answering phones, and getting customers insurance information.
Timeline
Customer Service Representative
Eden Drug Health Mart
10.2023 - 11.2024
Restaurant Hostess
Mayflower Seafood Restaurant
07.2022 - 07.2023
Customer Service Representative
Eden Jewelry
03.2022 - 07.2022
Certificate - Dental Assisting
Accelerated Academy
High School Diploma -
Britain Academy
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