Madison Moreno

• Assisting residents with understanding ledgers and balances owed
• Maintained high occupancy rates through effective marketing strategies and excellent customer service.
• Increased tenant satisfaction by promptly addressing concerns and resolving issues.
• Streamlined the application process for prospective tenants, reducing wait times and increasing efficiency.
• Developed strong relationships with local businesses, creating partnerships that benefited both parties.
• Enhanced community atmosphere by planning and executing engaging resident events.
• Conducted thorough market research to stay informed of current trends and competitor offerings.
• Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
• Collaborated with team members to consistently provide a seamless leasing experience for all clients.
• Improved overall property appearance by coordinating regular inspections and suggesting necessary improvements.
• Ensured compliance with fair housing laws, keeping detailed records of all tenant interactions and transactions.
• Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
• Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
• Managed online listings for the property, ensuring accurate information was available for potential tenants at all times.
• Coordinated closely with maintenance staff to ensure apartment units were prepared for new occupants in a timely manner.
• Contributed valuable input during team meetings, sharing ideas on how to improve processes and enhance the overall resident experience.
• Maintained organized files on all current and past tenants, allowing for efficient retrieval of information when needed.
• Greeted clients, showed apartments, and prepared leases.
• Verified tenant incomes and other information before accepting lease applications.
• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Responded to requests and scheduled appointments for property showings.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
• Resolved conflicts between tenants regarding noise, encroachments, and parking.
• Distributed flyers to raise awareness of properties and attract more tenants.
• Communicated effectively with owners, residents, and on-site associates.
• Generated leads for sales and rental properties through cold calls and referrals.
• Conducted regular inspections of both interior and exterior of properties for damage.

• Taking customer phone calls to assist with everyday needs
• Operating phone systems
• Assisting customers with updating phone numbers, home address, filing paperwork
• Answering questions about POA and beneficiary's
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
• Increased overall portfolio returns by analyzing market trends and executing strategic trades.
• Participated in ongoing professional development activities to stay current with evolving market conditions and regulatory changes.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

- Assisting customers and providing statements, account information, and transaction histories

- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.

- Strengthened customer relationships through attentive service and prompt resolution of inquiries.

• Educated customers on features and benefits of banking products and services.
• Developed and maintained strong customer relationships, providing exceptional service and advice.
• Opened, closed, and updated accounts for customers.
• Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
• Balanced teller drawers and ATM cash.
• Provided advice on different bank products and financial options.
• Maintained friendly and professional customer interactions.
• Assisted customers with banking needs and inquiries.
• Counted, verified and handled bank deposits and armored car transactions.
• Executed wire transfers, stop payments and account transfers.
• Established rapport with new clients to increase satisfaction and loyalty.
• Handled various accounting transactions.
• Monitored and verified suspicious activity on customer accounts.
• Trained new hires on customer service policies and procedures.
• Cross-sold credit cards, loans and other bank products.
• Processed applications for new accounts.
• Calculated fees due, interest and change for customer transactions.
• Arranged monies received in cash boxes and coin dispensers according to denomination.
• Received loan and utility payments, sending funds to correct destinations.
• Wrote and distributed customer correspondence.

• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
• Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
• Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Helped customers locate products and checked store system for merchandise at other sites.
• Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Prepared merchandise for sales floor by pricing or tagging.
• Managed returns, exchanges and refunds in accordance with store policy.
• Answered customer questions about sizing, accessories, and merchandise care.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Engaged with customers to build rapport and loyalty.
• Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
• Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.