Summary
Overview
Work History
Education
Skills
Timeline
Generic

Madison Moreno

San Francisco,CA

Summary

Compassionate Patient Coordinator known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical records management, and insurance verification. Known for strong communication, empathy, and problem-solving abilities that help improve patient satisfaction, and keep office operations running smoothly.

Overview

4
4
years of professional experience

Work History

Patient Coordinator

Lands End Dental
08.2024 - Current
  • Oversaw daily scheduling for general and specialty dental appointments.
  • Facilitated new patient intake by ensuring all necessary forms were completed electronically.
  • Confirmed dental insurance coverage, requested detailed benefits, and arranged preauthorization for procedures.
  • Accurately posted payments, ensuring maintenance of current patient records.
  • Collaborated with external specialists to arrange referrals and confirm necessary appointments.
  • Supported front-desk operations while maintaining compliance with HIPAA standards.

Assistant Manager

Home Coffee Roasters
02.2023 - 08.2024
  • Supervised and motivated team of baristas, setting clear expectations and providing real-time coaching to maintain high performance and morale.
  • Led hiring efforts, conducted interviews, and trained new team members on company standards, workflow efficiency, and point-of- sales systems.
  • Managed inventory of coffee beans, supplies, and merchandise; coordinated with vendors to place and receive orders.
  • Delivered exceptional customer service; resolved customer concerns and implemented feedback to enhance overall cafe experience.

Assistant Manager

SoulCycle
05.2021 - 02.2023
  • Supervised front desk team during shifts, delegating tasks to maintain service excellence.
  • Trained new team members on company standards and booking systems to ensure readiness.
  • Managed daily class bookings and waitlists, optimizing studio capacity and client satisfaction.
  • Monitored compliance with health and safety protocols to uphold industry standards.

Education

B.S - Business Administration

San Francisco State University
San Francisco
12-2023

Skills

  • Appointment scheduling
  • Electronic records management
  • Claims processing and verification
  • Front desk operations
  • Conflict resolution
  • Client relationship management
  • Professional communication
  • Cross-department collaboration
  • Patient care and confidentiality

Timeline

Patient Coordinator

Lands End Dental
08.2024 - Current

Assistant Manager

Home Coffee Roasters
02.2023 - 08.2024

Assistant Manager

SoulCycle
05.2021 - 02.2023

B.S - Business Administration

San Francisco State University

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