Summary
Overview
Work History
Education
Skills
Certification
Timeline
AssistantManager
Madison Mullin

Madison Mullin

San antonio,TX

Summary

Motivated server/bartender with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Server/Bartender

Olive Garden
San Antonio, TX
09.2021 - Current
  • Good people skills
  • Cleanliness
  • Tabc and food handlers license
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Answered customers' questions, recommended items and recorded order information.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests or dietary restrictions.
  • Mixed both standard and specialized drink orders using liquor, bitters, sugars and fruits.
  • Cultivated warm relationships with regular customers.

Lead Hostess

Sharkys Waterfront Grill
Kingwood, TX
08.2020 - 08.2021
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Informed servers of newly seated parties for speedy service.
  • Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating and menu information.

Hostess

Cracker Barrel Old Country Store
Kingwood, TX
10.2019 - 05.2020
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Answered customer questions about hours, seating and menu information.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Informed servers of newly seated parties for speedy service.
  • Recorded available tables after seating each party using specialized seating software..

Education

Bachelor of Science - Kinesiology

The University of Texas At San Antonio
San Antonio, TX
05.2025

Skills

  • Age Verification
  • Bathroom Servicing
  • PPE Guideline Compliance
  • Team Player
  • Able to Lift 30 Pounds
  • Cool Under Pressure
  • Warm and Friendly
  • Order Accuracy and Delivery
  • Food and Beverage Service
  • Transactions and Cash Handling
  • Menu Memorization and Presentation
  • Conflict and Complaint Resolution
  • High-Volume Dining
  • Natural Leadership
  • Anticipating Guest Needs
  • Suggestive Selling
  • Waiting Tables
  • Guest Seating Arrangements
  • Taking Reservations
  • Table Setting Arrangements
  • Cocktail Knowledge
  • Stocking and Replenishing
  • Guest Accommodations
  • Greeting and Seating Guests
  • Dining Area Maintenance
  • Valid Food Handlers Certification
  • Wine and Liquor Service
  • Error Identification

Certification

Responsible Good people person CPR certified PCT certified

Timeline

Server/Bartender

Olive Garden
09.2021 - Current

Lead Hostess

Sharkys Waterfront Grill
08.2020 - 08.2021

Hostess

Cracker Barrel Old Country Store
10.2019 - 05.2020

Bachelor of Science - Kinesiology

The University of Texas At San Antonio

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